KB - User contributions [en]

QuickSale for QuickBooks software

2022-10-03T16:25:31Z

Admin:

Thank you for purchasing QuickSale for QuickBooks. We are looking forward to serving your enterprise with our award-winning, PCI-secure payment solutions.

 
'''1. Download the QuickSale PC for QuickBooks software.'''
*Click the following link to download: https://kb.chargeanywhere.com/downloads/QuickSalePC_QB_v2.2.03.14.exe

*Current Release version 2.2.03.14

QuickSale for QuickBooks software

2022-10-03T16:24:57Z

Admin:

=='''QuickSale PC for QuickBooks software'''==
Thank you for purchasing QuickSale for QuickBooks. We are looking forward to serving your enterprise with our award-winning, PCI-secure payment solutions.

 
'''1. Download the QuickSale PC for QuickBooks software.'''
*Click the following link to download: https://kb.chargeanywhere.com/downloads/QuickSalePC_QB_v2.2.03.14.exe

*Current Release version 2.2.03.14

QuickSale for QuickBooks software

2022-10-03T15:50:34Z

Admin:

QuickSale for QuickBooks software download

https://kb.chargeanywhere.com/downloads/QuickSalePC_QB_v2.2.03.14.exe

QuickSale for QuickBooks software

2022-10-03T15:49:25Z

Admin: https://kb.chargeanywhere.com/downloads/QuickSalePC_QB_v2.2.03.14.exe

Download QuickSale for QuickBooks software

https://kb.chargeanywhere.com/downloads/QuickSalePC_QB_v2.2.03.14.exe

File:QuickSale for QB ver2.2.03.14.zip

2022-10-03T15:16:00Z

Admin: QuickSale PC for QB v2.2.03.14

== Summary ==
QuickSale PC for QB v2.2.03.14

QSW Installation

2022-08-29T21:09:10Z

Admin:

'''Thank you for purchasing QuickSale™ for Windows®. We are looking forward to serving your enterprise with our award-winning, PCI-secure payment solutions. Please follow the step-by-step instructions below to install your QuickSale for Windows software.'''

[http://www.chargeanywhere.com/demowindows/demo/DownloadInstallSoftware.html '''Installation Instructions'''] Click link to view a video guide of the below instructions

'''1.''' Click the following link to download QuickSale for Windows:

[[Media:QuickSale_for_Windows.zip| Download QuickSale_for_Windows.zip]]

'''2.''' After reading and agreeing to the terms and conditions of the CHARGE Anywhere License Agreement, enter your license key in the space provided and press Submit. (License Key is included in your activation email.)

'''3.''' Save the file, QuickSale for Windows, to the desktop of your computer. Double click the QuickSale for Windows icon to begin installation.

<gallery widths=230px heights=200px>
File:CAFWinstallation1.png| '''Click Next.'''
File:CAFWinstallation2.png| '''Click Next or [[Choose the folder for the Plug-in and the Server]].'''
File:CAFWinstallation3.png| '''Click Install.'''
File:CAFWinstallation4.png| '''You have installed QuickSale for Windows. Click Finish.'''
</gallery>

'''4.''' When installation completes, double click the QuickSale for Windows software icon which will reside on your desktop as well. This will launch the QuickSale for Windows Setup Wizard. Follow the prompts to complete and begin processing transactions.

<gallery widths=360px heights=300px>
File:CAFWdesktopicon.png| Double click QuickSale for Windows Icon to initiate the Setup Wizard.
File:CAFWwizard1.png| See [[QSW Setup Wizard]]
</gallery>

QSW Installation

2022-08-29T21:04:48Z

Admin:

'''Thank you for purchasing QuickSale™ for Windows®. We are looking forward to serving your enterprise with our award-winning, PCI-secure payment solutions. Please follow the step-by-step instructions below to install your QuickSale for Windows software.'''

[http://www.chargeanywhere.com/demowindows/demo/DownloadInstallSoftware.html '''Installation Instructions'''] Click link to view a video guide of the below instructions

'''1.''' Click the following link to download QuickSale for Windows:

https://kb.chargeanywhere.com/img_auth.php/c/c6/QuickSale_for_Windows.zip

'''2.''' After reading and agreeing to the terms and conditions of the CHARGE Anywhere License Agreement, enter your license key in the space provided and press Submit. (License Key is included in your activation email.)

'''3.''' Save the file, QuickSale for Windows, to the desktop of your computer. Double click the QuickSale for Windows icon to begin installation.

<gallery widths=230px heights=200px>
File:CAFWinstallation1.png| '''Click Next.'''
File:CAFWinstallation2.png| '''Click Next or [[Choose the folder for the Plug-in and the Server]].'''
File:CAFWinstallation3.png| '''Click Install.'''
File:CAFWinstallation4.png| '''You have installed QuickSale for Windows. Click Finish.'''
</gallery>

'''4.''' When installation completes, double click the QuickSale for Windows software icon which will reside on your desktop as well. This will launch the QuickSale for Windows Setup Wizard. Follow the prompts to complete and begin processing transactions.

<gallery widths=360px heights=300px>
File:CAFWdesktopicon.png| Double click QuickSale for Windows Icon to initiate the Setup Wizard.
File:CAFWwizard1.png| See [[QSW Setup Wizard]]
</gallery>

MediaWiki:Sidebar

2022-07-22T18:41:55Z

Admin:

* Products
** Quicksale_POS-Retail|QuickSale POS-Retail
** Quicksale_POS-QSR|QuickSale POS-QSR
** Quicksale_POS-Restaurant|QuickSale POS-Restaurant
** Quicksale_MPOS_Android|QuickSale mPOS Android
** Quicksale_MPOS_Apple_iOS|QuickSale mPOS Apple iOS
** Quicksale_Terminal|QuickSale Terminal
** QuickSale™_PC_Windows®|QuickSale™_PC_Windows®
** QuickSale_PC_For_QuickBooks|QuickSale PC For QuickBooks
** Comsgate_Virtual_Terminal|Comsgate Virtual Terminal
** Comsgate_E-Commerce |Comsgate E-Commerce
**Add-On_Features| Add-On Features
** Peripheral_Help|Supported hardware
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales

QuickSale™ PC Windows®

2022-07-22T18:39:50Z

Admin: Reverted edits by Admin (talk) to last revision by Jcruz

{| style=float:right
| __TOC__
|}

<center>'''Welcome to the CHARGE Anywhere® QuickSale™ for Windows® Knowledge Base!'''</center>
<center>Navigate through this page to discover everything you need to know about QuickSale™ for Windows®.</center>

<div align="center">[[File:Quicksalew.png|380px|link=QuickSale™ for Windows®]]</div>

=='''Overview'''==
'''CHARGE Anywhere® QuickSale™ for Windows®''' is a desktop application that can be used by itself or in conjuction with any Point of Sale or Accounting software to process credit and debit card payments. Included with the solution is our PCI DSS Level 1 ComsGate® Payment Gateway, Transaction Manager and Virtual Terminal.

'''System Requirements''': Windows 10; Microsoft .Net Framework 4.7 (minimum)

'''Supported Peripherals''': [[Peripheral Help]]

'''Features:''' Free Online Transaction Manager & Virtual Terminal, Customer Database, AVS & CVV2, Clerk # & Invoice #, Level 1 and Level 2 Purchase Cards

'''Add on Features''': Bill Presentment; Recurring Database; Signature Capture Hosting

''*A Credit Card Merchant Account is required to process credit card payments. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.''

=='''Getting Started'''==

'''[[QSW Installation]]''' - Screen by screen instructions for installation

'''[[QSW Setup Wizard]]''' - Screen by screen instructions for the Setup Wizard

'''[[QSW Log In]]''' - After installation, the QuickSale for Windows desktop icon will initiate a log in screen.

'''[[Peripheral Help]]''' - Get help configuring cardreaders, pinpads, signature capture devices, etc

'''[http://kb.chargeanywhere.com/img_auth.php/b/be/QuickSale_for_Windows_Client_Implementation_Guide.pdf Client Implementation Guide]''' - Get information on using the application to maintain PA-DSS compliance

=='''Processing Transactions'''==
'''Processing a Sale:''' See [[QuickSale (Swipe/Chip)]] or [[QuickSale (Keyed)]]. All approved sales are automatically batched by CHARGE Anywhere at the end of the business day and sent to your processor for funding.

'''Processing a Void:''' A transaction can only be voided if the batch has not been closed yet (generally the same day of the transaction). Voiding a transaction will remove the transaction from the batch. Depending on the processor and the bank, a hold may remain on the customer's card for a few business days before the hold is released. '''First Data Rapid Connect''' customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.

*To void a transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Void and then select the Transaction ID you would like to Void. Press Send.

'''Processing a Return:''' A return will initiate a credit to a customer's credit card. You can perform a "Return by Transaction" if you have processed a sale on that credit card prior. If not, you can perform a "Manual Return"

*To perform a Return by Transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Return by Transaction and then select the Transaction ID you would like to return. Verify the amount of the return and press Send.
*To perform a Manual Return, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Manual Return and swipe, insert or key the card details and amount of the return. Press Send.

'''Processing an Auth Only:''' An auth only transaction is a presale authorization to verify funds are available. The auth only will issue a hold on the customer's card until it is forced (captured). Only when it is forced, will you be funded for the transaction.

*To perform an auth only transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Auth Only and swipe, insert or key the card details and amount of the authorization. Press Send.

'''Processing a Force(Capture):''' You can only force a previous Auth Only transaction. A force will claim the pending authorization so that it may be batched for funding.

*To perform a force, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Force and then select the Transaction ID you would like to capture. Press Send.


=='''Transaction Responses'''==
<div align="left">'''Click here for a list of [[Transaction Responses]]'''

== '''QuickSale™ for Windows® Menu Options''' ==
Once QSW is installed, a QuickSale for Windows icon will be hosted on your desktop. The desktop icon will initate a log in screen. Once you are logged in, the active software will reside in the notification section of your desktop. All of the QuickSale for Windows menu options are available by [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png right clicking the CHARGE Anywhere icon in the notification section of your taskbar].

===QuickSale===
----
[[File:CAFWquicksale.png|thumb|upright|700x400px|QuickSale]]

'''A QuickSale can be used to process all credit card transaction types''', ''i.e., sales, voids, returns, auth only, and force(capture)''.

:By default, the transaction type of a QuickSale is a sale. You can change the transaction type using a dropdown menu to process a void, return, auth only, or force. There are two ways a QuickSale can be initiated.

'''[[QuickSale (Swipe/Chip)]]''': If you have a compatible card swiper or chip reader connected and configured with CHARGE Anywhere, you can swipe or insert a card to initiate a QuickSale ''(See [[Peripheral Help]])''. Swiped and Chip transactions are generally more secure and may qualify you for a better transaction rate with your processor. Upon successful swipe or insert, a QuickSale will automatically appear with the necessary card information. You will need to enter an amount and press Send. The transaction will process within 3-5 seconds and display or print the transaction response.

'''[[QuickSale (Keyed)]]''': If you are unable to swipe or insert a card, you can key a transaction by manually initiating a QuickSale. You will need to [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Enter all card information and transaction amount and press Send. (You may also click Select Customer to use a customer from the Customer Database). The transaction will process within 3-5 seconds and display or print the transaction response.

===Print Credit Card Receipts===
----
[[File:CAFWprintreceipts.png|thumb|right|400x240px|Print Credit Card Receipts]]

You can reprint the receipt of any transaction processed with QuickSale for Windows.

'''To reprint a receipt:'''

'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon]to view the QuickSale for Windows menu.

'''2.''' Select Print Credit Card Receipts.

'''3.''' Select date range for search and click View. You may also filter your search by approval code and/or amount.

'''4.''' Select the transaction(s) you wish to reprint and click Print.

*''Transactions with a ✓ are approved transactions.
*''Transactions with a X are non approved transactions.''

===<div align="left">Reports===
----
[[File:CAFWreports.png|thumb|upright|400x240px|Reports]]

You are able to generate a report of all transactions processed by QuickSale for Windows. The totals will be categorized by card type. You will also be able to view a list of all transactions that make up the total.

'''To view a totals report:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon in the notification section of your taskbar]to view the QuickSale for Windows menu. Select Print Credit Card Receipts.

:'''2.''' Select date range for search and click View.

*''For an exportable report, you will need to use the Transaction Manager website.

===Customer Database===
----

The customer database can store billing and shipping information for your customers. Any customer can be selected from a QuickSale screen to populate the appropriate fields for transaction processing.
[[File:CAFWcustomerdatabase.png|thumb|left|400x240px|Customer Database]]

'''To add customers automatically:'''

:'''1.''' "Always save customer" or "Prompt to save customer" must be selected for New Customer Action in the [http://kb.chargeanywhere.com/index.php/QuickSale%E2%84%A2_for_Windows%C2%AE#Setup Synchronization section of the Setup Menu].

:'''2.''' Process a transaction for that customer. If "Always save customer" was selected, the customer information will be added as soon as you press Send. If "Prompt to save customer" was selected, you will be asked to save when you press Send.

'''To add customers manually:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon in the notification section of your taskbar] to view the QuickSale for Windows menu. Select Customer Database.

:'''2.''' Click "Add New Customer". Fill out appropriate fields and press Create.

===[https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager]===

Click to have your default browser open to the Transaction Manager log in page. Log in to view account activity, export transaction history, and process transactions via Virtual Terminal.

'''Please Note:''' ''The username/password for Transaction Manager is generally not the same as QuickSale for Windows. The username for Transaction Manager is included in your activation email. The password is sent in a seperate email for security purposes.''

===Change Password===
----
[[File:CAFWchangepassword1.png|thumb|upright|400x240px|Change Password]]

To maintain PCI Compliance, passwords should be changed every 90 days. You will be prompted by the program when it is time to change your password. Passwords can only be changed once every 24 hours.

'''To change your password:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon]to view the QuickSale for Windows menu. Select Change Password.

:'''2.''' Type a new password and confirm password.

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
*Cannot use the same letter or number more than twice
*Cannot contain a sequence greater than two (abc 123)
*Cannot reuse any of the last four passwords

===User Management===
----
[[File:CAFWusermanagement.png|thumb|right|500x300px|User Management]]

User Management is used to '''add, delete, and edit user profiles''' in QuickSale for Windows. You can also set the permissions of each user. Permissions dictate the actions users are allowed to perform.
*''(User management may only be modified by the Owner username or users with User Management permissions enabled.)''

'''To access user management'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon] to view the QuickSale for Windows menu. Select User Management.

:'''2.''' Click [[Add User]] or highlight a username and click [[Edit User]] or Delete User.

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
*Cannot use the same letter or number more than twice
*Cannot contain a sequence greater than two (abc 123)
*Cannot reuse any of the last four passwords

'''Permission Templates'''
*The permission templates are predetermined permissions that restrict employees from performing certains actions. ''(These permissions may be altered manually by users with User Management enabled)'' Note that for PCI compliance, users with Manager permissions will be logged out after 15 minutes of inactivity. Users with the Standard Clerk permission template are not subject to this.

{| border="3"
|+ '''Permissions Templates'''
! scope="col" |
! scope="col" | Sale
! scope="col" | AuthOnly
! scope="col" | Void
! scope="col" | Return
! scope="col" | Force
! scope="col" | Setup
! scope="col" | Add Cust
! scope="col" | Del Cust
! scope="col" | Reports
! scope="col" | Rotate Key
! scope="col" | User Management
! scope-"col" | Unreg.
|-
! scope="row" | Standard Clerk
| <center>'''✓'''</center> ||<center>'''X'''</center> || <center>'''X'''</center> || <center>'''X'''</center> || <center>'''X'''</center>||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> || <center>'''X'''</center>||<center>'''X'''</center>
|-
! scope="row" | Manager
| <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center>
|}

===Setup===
----
<center>'''Account Information'''</center>
----
[[File:CAFWaccountinfo.png|thumb|right|400x240px|Setup - Account Information]]

'''Account Information:''' Account Information is not editable: They are values captured from your gateway account upon registering your Software License Key and Phone Number.

'''Registration Information:''' Input your Software License Key (with dashes) and Phone number (no dashes) to register your account. Your Software License Key and Phone Number are emailed to you upon activation of the QuickSale for Windows software. If you cannot locate your activation email, please contact your merchant service provider or CHARGE Anywhere Customer Support at 1800-211-1256 ext 1.

If your account is already registered, you will see an option to Unregister. By unregistering, you will no longer be able to use the CHARGE Anywhere software.

'''Server Location:''' This field will display the location of the encrypted CHARGE Anywhere database. By default, the database will be stored in the following location, C:\Charge Anywhere\QuickSale for Windows\comstarpos.mdb.

If you're database has moved, you can click Browse to choose the new location of the database.

<center>'''Print Options'''</center>
----
[[File:CAFWprintoptions.png|thumb|right|400x240px|Setup - Print Options]]

'''Credit Card Receipt Header:''' Enter your company information as you would like it to appear on your receipt.

'''Print Receipt(s) After Response:''' Check to have receipts print automatically. (The dialog screen with host response with disappear automatically.
*Check the corresponding boxes to automatically print merchant copy, customer copy, customer name, and/or have both merchant and customer receipt display on the same page.
*Fixed Width Printing Options allows you to edit the margins of the reciept.
*If you choose to print both merchant and customer receipt on the same page, you may also configure how much space is left between each receipt.

'''Default Printer:''' Choose a windows printer from the dropdown menu.

'''Peripheral Devices:''' Configure compatible swipers, chip readers, and pinpads to work in conjunction with QuickSale for Windows. For additional help configuring peripheral devices, see [[Peripheral Help]].

'''Receipt Trailer:''' Enter a custom trailer as you would like it to appear at the bottom of your receipt.

<center>'''Synchronization Options'''</center>
----
[[File:CAFWsyncoptions.png|thumb|upright|400x240px|Setup - Sync Options]]

'''Time to Rotate Keys(Mos):''' To maintain PCI compliance, encryption keys must be rotated at least once a year. You may shorten this timeframe for better security.

'''Time to Purge Transactions (Mos):''' By default, transaction data is stored within the CHARGE Anywhere database for 2 years.

'''New Customer Action:''' You have the choice of saving customer credit card information. From the dropdown list, select "Always save customer", "Never save customer", or "Prompt to save customer".

'''Clerk Number:''' You may assign a clerk number. Whenever a user processes a transaction, the Transaction Manager will display the clerk # for identification purposes.

'''Number of days to allow returns:''' This feature limits which sales can be returned through QuickSale for Windows.

'''Tax Rate:''' QuickSale for Windows will calculate the tax after a transaction amount is entered. Do not input a tax rate if you are using a 3rd party application that has already calculated tax for you.

'''Swipe Option:''' You may choose which track data is read upon swiping a card.

===Rotate Key Encryption Key / Rotate Data Key===

''Rotate Key Encryption Key'' and ''Rotate Data Key'' are features that change the encryption key in QuickSale for Windows. To maintain PCI compiance, the encryption key should be rotated once a year. You will be prompted by the program when it is time to rotate key.

===Help===

''Help'' brings you to our Knowledge Base website

===[http://kb.chargeanywhere.com/index.php/CAFW_Setup_Wizard Setup Wizard]===

The Setup Wizard is an easy approach to configuring the QuickSale for Windows Setup Menu. Click the link above to access the Setup Wizard guide.

===Refresh Services===

''Refresh Services'' updates the app with any processor or account changes on the gateway.

===Device Update===
[[File:Device Update.PNG|thumb|left|200x120px|Device Update]]

''Device Update'' is an option available if you are using a Miura EMV reader. It will allow you to keep your device up to date with the latest configuration file and processor encryption keys.

Perform RKI will allow you to download the latest encryption key from your payment processor. This process may take several minutes to perform and may require the device to be rebooted.

Config Update will allow you to download the latest Miura Configuration file.

===Language===

Allows you to switch between English and Spanish translation

===About===

This will display the version of your QuickSale for Windows software.

'''Latest Version available: 2.02.03.03'''

*If you would like to obtain the latest version of QuickSale for Windows, first uninstall QuickSale for Windows from your PC and then follow the installation instructions at '''[[QSW Installation]]''' to download and install the newest version of the software.

=='''Product Updates'''==

[http://kb.chargeanywhere.com/index.php/QSW_Product_Updates '''Quicksale for Windows application updates''']

=='''Demos'''==

<center>'''Demos'''</center>

*[http://www.chargeanywhere.com/demowindows/index.html '''Quick Sale for Windows Video Demos''']

=='''Error Handling / FAQs'''==

<center>'''Error Handling'''</center>

[[QSW Error Handling]] - Click link to view troubleshooting instructions for QuickSale for Windows.

<center>'''FAQs'''</center>

'''Q: Is QuickSale for Windows PCI compliant?'''

'''A:''' Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.

'''Q: Can QuickSale for Windows work with my processor?'''

'''A:''' Yes. QuickSale for Windows can work with any major processor in the US and Canada. Here is a list of processors that are compatible.

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"
|-
! scope="row" | FD Rapid Connec*|| TSYS (Vital)* || Chase Payments* ||Elavon (Nova)*
|-
! scope="row"| Global Payments || FD North* || Evertec* || Heartland
|-
|}

'''* Processor is certified for EMV transactions'''

'''Q: What are the costs associated with QuickSale for Windows?'''

'''A:''' All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.

'''Q: Do I have to turn off my old payment processing software before using QuickSale for Windows?'''

'''A:''' QuickSale for Windows does not interfere with any other processing software you are currently using. However, depending on the way your Point of Sale software records transactions, it may be required to disable merchant services from within that software.

'''Q: How do I turn off merchant services in my accounting or POS software.

'''A:''' The provider of your accounting or POS software will be able to assist in turning off merchant services within your current software application.

'''Q: How do I batch my transactions?'''

'''A:''' CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.

'''Q: How do I change my automated batch time?'''

'''A:''' You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.

'''Q: What peripherals can I use with QuickSale for Windows? (card readers and pinpads)'''

'''A:''' For a complete list of peripherals, see [[Peripheral Help]].

'''Q: Are my transactions accessible online?'''

'''A:''' Yes. All transactions are stored in the online [https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager] for 24 months. After 24 months, all records are archived and can be retrieved upon request.

'''Q: What kind of customer support does QuickSale for Windows offer?'''

'''A:''' CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.

=='''QuickSale PC Windows Error Hnadling'''==

'''Install/Setup Related (Error# W100)'''
----
'''W101''' - Setup information could not be saved. Please verify information and try again.

'''[[W102]]''' - Please enter requested information in Setup before attempting to process a transaction.

'''W103''' - Please enter requested information in Setup before attempting to Synchronize Customers.

'''[[W104]]''' - Key information failed to load and registration information was found. Please contact technical support at 1-800-211-1256 x1 The application will now exit.

'''W105''' - Fields marked with a * are required!

W106 - MerchantID is incorrect! Please enter other MerchantID (No longer applicable)

'''W107''' - Account can not be saved

'''[[W108]]''' - Account information failed to load and registration information was found. Please contact technical support at 1-800-211-1256 x 1. The application will now exit.

'''[[W109]]''' - Your server location must be reconfigured!

'''[[W110]]''' - No receipt types selected to print. Please verify the setup and try again.

'''W111''' - Number of days to allow returns must be greater than 0 and less than 90

'''W112''' - Tax is incorrect

'''W113''' - Time to Rotate must be a number

'''W114''' - Time to Purge Transactions must be greater than 0

'''Peripheral Related (Error# W200)'''
----

'''[[W201]]''' - Bad card read

'''[[W202]]''' - Failed to initiate get PIN sequence

'''[[W203]]''' - Failed to initiale the pinpad device

'''[[W204]]''' - Pinpad session aborted

'''[[W205]]''' - Pinpad session cancelled

'''[[W206]]''' - Pinpad not ready

'''[[W207]]''' - Swiper not ready

'''[[W208]]''' - Swiper reported error

'''[[W209]]''' - Error occurred during swiper data retrieval.

'''[[W210]]''' - Could not connect {peripheral}: the port does not exist.

'''Transaction Related (Error# W300)'''
----
'''[[W301]]''' - Unable to determine credit card type

'''[[W302]]''' - Invalid transaction data

'''W303''' - The transaction amount must be greater than zero

'''W304''' - The transaction amount must be less than or equal to…

'''W305''' - Amount field must be a number.

'''W306''' - Amount field must be a positive number.

'''User Management & Customer Database (Error# W400)'''
----
'''W401''' - There are no customers currently stored in the Customer Database!

'''W402''' - CHARGE Anywhere for Windows is already running!

'''W403''' - This customer profile already exists in the customer database! Please ensure you have entered valid data and try again.

'''W404''' - No customer profile was found with the search criteria you provided.

'''W405''' - Response text fields cannot be left blank. Please check your response and try again.

'''W406''' - Security questions and responses are required.

'''W407'''- User could not be updated. Please try again.

'''W408''' - Password can only be changed once per day.

'''W409''' - User could not be updated. Please try again.

'''W410''' - Customer Information could not be saved. Please try again.

'''W411''' - Please select a profile from the list of available customer profiles to delete and try again.

'''W412''' - The customer you selected for deletion is no longer in the database. To view the latest data, please close this window and open it again.

'''W413''' - Please select only one customer profile to load!

'''W414''' - The Username entered contains illegal characters.

'''[[W415]]''' - Your security questions have not been set. If you are unable to log in, please have a user with manager permissions update your password.

'''W416''' - Please provide your username to proceed!

'''W417''' - The responses you provided does not match with your original response to these questions. Please try again.

'''W418''' - The password and confirm password fields cannot.

'''W419''' - Response text fields only accept uppercase letters (A-Z), lowercase letters (a-z), and numbers (0-9). Please check your response and try again.

'''W420''' - There are no customers in the customer database.

'''W421''' - User profile could not be retrieved. Please retry.

'''W422''' - Password cannot repeat one of the previous four passwords or the current password.

'''Miscellaneous (Error# W500)'''
----
'''[[W501]]''' - Invalid Credit Card Type

'''[[W502]]''' - User does not have permission to perform this action!

'''W503''' - Your password could not be changed. Please verify information and try again.

'''W504''' - Account can not be saved

'''[[W505]]''' - Connection Failed! Please verify the Database Server and try again.

'''W506''' - User could not be created. Please try again.

'''W507''' - You must choose at least one transaction to print

MediaWiki:Sidebar

2022-07-22T18:38:13Z

Admin: Reverted edits by Admin (talk) to last revision by Carias

* Products
** Quicksale_POS-Retail|QuickSale POS-Retail
** Quicksale_POS-QSR|QuickSale POS-QSR
** Quicksale_POS-Restaurant|QuickSale POS-Restaurant
** Quicksale_MPOS_Android|QuickSale mPOS Android
** Quicksale_MPOS_Apple_iOS|QuickSale mPOS Apple iOS
** Quicksale_Terminal|QuickSale Terminal
** QuickSale™_PC_Windows®|QuickSale PC Windows
** QuickSale_PC_For_QuickBooks|QuickSale PC For QuickBooks
** Comsgate_Virtual_Terminal|Comsgate Virtual Terminal
** Comsgate_E-Commerce |Comsgate E-Commerce
**Add-On_Features| Add-On Features
** Peripheral_Help|Supported hardware
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales

MediaWiki:Sidebar

2022-07-22T18:36:49Z

Admin:

* Products
** Quicksale_POS-Retail|QuickSale POS-Retail
** Quicksale_POS-QSR|QuickSale POS-QSR
** Quicksale_POS-Restaurant|QuickSale POS-Restaurant
** Quicksale_MPOS_Android|QuickSale mPOS Android
** Quicksale_MPOS_Apple_iOS|QuickSale mPOS Apple iOS
** Quicksale_Terminal|QuickSale Terminal
** QuickSale PC Window | QuickSale PC Windows
** QuickSale_PC_For_QuickBooks|QuickSale PC For QuickBooks
** Comsgate_Virtual_Terminal|Comsgate Virtual Terminal
** Comsgate_E-Commerce |Comsgate E-Commerce
**Add-On_Features| Add-On Features
** Peripheral_Help|Supported hardware
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales

QuickSale™ PC Windows®

2022-07-22T18:29:44Z

Admin:

{| style=float:right
| __TOC__
|}

<center>'''Welcome to the CHARGE Anywhere QuickSale for Windows Knowledge Base!'''</center>
<center>Navigate through this page to discover everything you need to know about QuickSale™ for Windows®.</center>

<div align="center">[[File:Quicksalew.png|380px|link=QuickSale™ for Windows®]]</div>

=='''Overview'''==
'''CHARGE Anywhere® QuickSale™ for Windows®''' is a desktop application that can be used by itself or in conjuction with any Point of Sale or Accounting software to process credit and debit card payments. Included with the solution is our PCI DSS Level 1 ComsGate® Payment Gateway, Transaction Manager and Virtual Terminal.

'''System Requirements''': Windows 10; Microsoft .Net Framework 4.7 (minimum)

'''Supported Peripherals''': [[Peripheral Help]]

'''Features:''' Free Online Transaction Manager & Virtual Terminal, Customer Database, AVS & CVV2, Clerk # & Invoice #, Level 1 and Level 2 Purchase Cards

'''Add on Features''': Bill Presentment; Recurring Database; Signature Capture Hosting

''*A Credit Card Merchant Account is required to process credit card payments. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.''

=='''Getting Started'''==

'''[[QSW Installation]]''' - Screen by screen instructions for installation

'''[[QSW Setup Wizard]]''' - Screen by screen instructions for the Setup Wizard

'''[[QSW Log In]]''' - After installation, the QuickSale for Windows desktop icon will initiate a log in screen.

'''[[Peripheral Help]]''' - Get help configuring cardreaders, pinpads, signature capture devices, etc

'''[http://kb.chargeanywhere.com/img_auth.php/b/be/QuickSale_for_Windows_Client_Implementation_Guide.pdf Client Implementation Guide]''' - Get information on using the application to maintain PA-DSS compliance

=='''Processing Transactions'''==
'''Processing a Sale:''' See [[QuickSale (Swipe/Chip)]] or [[QuickSale (Keyed)]]. All approved sales are automatically batched by CHARGE Anywhere at the end of the business day and sent to your processor for funding.

'''Processing a Void:''' A transaction can only be voided if the batch has not been closed yet (generally the same day of the transaction). Voiding a transaction will remove the transaction from the batch. Depending on the processor and the bank, a hold may remain on the customer's card for a few business days before the hold is released. '''First Data Rapid Connect''' customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.

*To void a transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Void and then select the Transaction ID you would like to Void. Press Send.

'''Processing a Return:''' A return will initiate a credit to a customer's credit card. You can perform a "Return by Transaction" if you have processed a sale on that credit card prior. If not, you can perform a "Manual Return"

*To perform a Return by Transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Return by Transaction and then select the Transaction ID you would like to return. Verify the amount of the return and press Send.
*To perform a Manual Return, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Manual Return and swipe, insert or key the card details and amount of the return. Press Send.

'''Processing an Auth Only:''' An auth only transaction is a presale authorization to verify funds are available. The auth only will issue a hold on the customer's card until it is forced (captured). Only when it is forced, will you be funded for the transaction.

*To perform an auth only transaction, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Auth Only and swipe, insert or key the card details and amount of the authorization. Press Send.

'''Processing a Force(Capture):''' You can only force a previous Auth Only transaction. A force will claim the pending authorization so that it may be batched for funding.

*To perform a force, [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Set the Transaction Type to Force and then select the Transaction ID you would like to capture. Press Send.


=='''Transaction Responses'''==
<div align="left">'''Click here for a list of [[Transaction Responses]]'''

== '''QuickSale™ for Windows® Menu Options''' ==
Once QSW is installed, a QuickSale for Windows icon will be hosted on your desktop. The desktop icon will initate a log in screen. Once you are logged in, the active software will reside in the notification section of your desktop. All of the QuickSale for Windows menu options are available by [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png right clicking the CHARGE Anywhere icon in the notification section of your taskbar].

===QuickSale===
----
[[File:CAFWquicksale.png|thumb|upright|700x400px|QuickSale]]

'''A QuickSale can be used to process all credit card transaction types''', ''i.e., sales, voids, returns, auth only, and force(capture)''.

:By default, the transaction type of a QuickSale is a sale. You can change the transaction type using a dropdown menu to process a void, return, auth only, or force. There are two ways a QuickSale can be initiated.

'''[[QuickSale (Swipe/Chip)]]''': If you have a compatible card swiper or chip reader connected and configured with CHARGE Anywhere, you can swipe or insert a card to initiate a QuickSale ''(See [[Peripheral Help]])''. Swiped and Chip transactions are generally more secure and may qualify you for a better transaction rate with your processor. Upon successful swipe or insert, a QuickSale will automatically appear with the necessary card information. You will need to enter an amount and press Send. The transaction will process within 3-5 seconds and display or print the transaction response.

'''[[QuickSale (Keyed)]]''': If you are unable to swipe or insert a card, you can key a transaction by manually initiating a QuickSale. You will need to [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png double click the CHARGE Anywhere icon in the notification section of your taskbar]. Enter all card information and transaction amount and press Send. (You may also click Select Customer to use a customer from the Customer Database). The transaction will process within 3-5 seconds and display or print the transaction response.

===Print Credit Card Receipts===
----
[[File:CAFWprintreceipts.png|thumb|right|400x240px|Print Credit Card Receipts]]

You can reprint the receipt of any transaction processed with QuickSale for Windows.

'''To reprint a receipt:'''

'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon]to view the QuickSale for Windows menu.

'''2.''' Select Print Credit Card Receipts.

'''3.''' Select date range for search and click View. You may also filter your search by approval code and/or amount.

'''4.''' Select the transaction(s) you wish to reprint and click Print.

*''Transactions with a ✓ are approved transactions.
*''Transactions with a X are non approved transactions.''

===<div align="left">Reports===
----
[[File:CAFWreports.png|thumb|upright|400x240px|Reports]]

You are able to generate a report of all transactions processed by QuickSale for Windows. The totals will be categorized by card type. You will also be able to view a list of all transactions that make up the total.

'''To view a totals report:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon in the notification section of your taskbar]to view the QuickSale for Windows menu. Select Print Credit Card Receipts.

:'''2.''' Select date range for search and click View.

*''For an exportable report, you will need to use the Transaction Manager website.

===Customer Database===
----

The customer database can store billing and shipping information for your customers. Any customer can be selected from a QuickSale screen to populate the appropriate fields for transaction processing.
[[File:CAFWcustomerdatabase.png|thumb|left|400x240px|Customer Database]]

'''To add customers automatically:'''

:'''1.''' "Always save customer" or "Prompt to save customer" must be selected for New Customer Action in the [http://kb.chargeanywhere.com/index.php/QuickSale%E2%84%A2_for_Windows%C2%AE#Setup Synchronization section of the Setup Menu].

:'''2.''' Process a transaction for that customer. If "Always save customer" was selected, the customer information will be added as soon as you press Send. If "Prompt to save customer" was selected, you will be asked to save when you press Send.

'''To add customers manually:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon in the notification section of your taskbar] to view the QuickSale for Windows menu. Select Customer Database.

:'''2.''' Click "Add New Customer". Fill out appropriate fields and press Create.

===[https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager]===

Click to have your default browser open to the Transaction Manager log in page. Log in to view account activity, export transaction history, and process transactions via Virtual Terminal.

'''Please Note:''' ''The username/password for Transaction Manager is generally not the same as QuickSale for Windows. The username for Transaction Manager is included in your activation email. The password is sent in a seperate email for security purposes.''

===Change Password===
----
[[File:CAFWchangepassword1.png|thumb|upright|400x240px|Change Password]]

To maintain PCI Compliance, passwords should be changed every 90 days. You will be prompted by the program when it is time to change your password. Passwords can only be changed once every 24 hours.

'''To change your password:'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon]to view the QuickSale for Windows menu. Select Change Password.

:'''2.''' Type a new password and confirm password.

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
*Cannot use the same letter or number more than twice
*Cannot contain a sequence greater than two (abc 123)
*Cannot reuse any of the last four passwords

===User Management===
----
[[File:CAFWusermanagement.png|thumb|right|500x300px|User Management]]

User Management is used to '''add, delete, and edit user profiles''' in QuickSale for Windows. You can also set the permissions of each user. Permissions dictate the actions users are allowed to perform.
*''(User management may only be modified by the Owner username or users with User Management permissions enabled.)''

'''To access user management'''

:'''1.''' [http://kb.chargeanywhere.com/index.php/File:CAFWmenu.png Right click the CHARGE Anywhere icon] to view the QuickSale for Windows menu. Select User Management.

:'''2.''' Click [[Add User]] or highlight a username and click [[Edit User]] or Delete User.

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
*Cannot use the same letter or number more than twice
*Cannot contain a sequence greater than two (abc 123)
*Cannot reuse any of the last four passwords

'''Permission Templates'''
*The permission templates are predetermined permissions that restrict employees from performing certains actions. ''(These permissions may be altered manually by users with User Management enabled)'' Note that for PCI compliance, users with Manager permissions will be logged out after 15 minutes of inactivity. Users with the Standard Clerk permission template are not subject to this.

{| border="3"
|+ '''Permissions Templates'''
! scope="col" |
! scope="col" | Sale
! scope="col" | AuthOnly
! scope="col" | Void
! scope="col" | Return
! scope="col" | Force
! scope="col" | Setup
! scope="col" | Add Cust
! scope="col" | Del Cust
! scope="col" | Reports
! scope="col" | Rotate Key
! scope="col" | User Management
! scope-"col" | Unreg.
|-
! scope="row" | Standard Clerk
| <center>'''✓'''</center> ||<center>'''X'''</center> || <center>'''X'''</center> || <center>'''X'''</center> || <center>'''X'''</center>||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> ||<center>'''X'''</center> || <center>'''X'''</center>||<center>'''X'''</center>
|-
! scope="row" | Manager
| <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center> || <center>'''✓'''</center>
|}

===Setup===
----
<center>'''Account Information'''</center>
----
[[File:CAFWaccountinfo.png|thumb|right|400x240px|Setup - Account Information]]

'''Account Information:''' Account Information is not editable: They are values captured from your gateway account upon registering your Software License Key and Phone Number.

'''Registration Information:''' Input your Software License Key (with dashes) and Phone number (no dashes) to register your account. Your Software License Key and Phone Number are emailed to you upon activation of the QuickSale for Windows software. If you cannot locate your activation email, please contact your merchant service provider or CHARGE Anywhere Customer Support at 1800-211-1256 ext 1.

If your account is already registered, you will see an option to Unregister. By unregistering, you will no longer be able to use the CHARGE Anywhere software.

'''Server Location:''' This field will display the location of the encrypted CHARGE Anywhere database. By default, the database will be stored in the following location, C:\Charge Anywhere\QuickSale for Windows\comstarpos.mdb.

If you're database has moved, you can click Browse to choose the new location of the database.

<center>'''Print Options'''</center>
----
[[File:CAFWprintoptions.png|thumb|right|400x240px|Setup - Print Options]]

'''Credit Card Receipt Header:''' Enter your company information as you would like it to appear on your receipt.

'''Print Receipt(s) After Response:''' Check to have receipts print automatically. (The dialog screen with host response with disappear automatically.
*Check the corresponding boxes to automatically print merchant copy, customer copy, customer name, and/or have both merchant and customer receipt display on the same page.
*Fixed Width Printing Options allows you to edit the margins of the reciept.
*If you choose to print both merchant and customer receipt on the same page, you may also configure how much space is left between each receipt.

'''Default Printer:''' Choose a windows printer from the dropdown menu.

'''Peripheral Devices:''' Configure compatible swipers, chip readers, and pinpads to work in conjunction with QuickSale for Windows. For additional help configuring peripheral devices, see [[Peripheral Help]].

'''Receipt Trailer:''' Enter a custom trailer as you would like it to appear at the bottom of your receipt.

<center>'''Synchronization Options'''</center>
----
[[File:CAFWsyncoptions.png|thumb|upright|400x240px|Setup - Sync Options]]

'''Time to Rotate Keys(Mos):''' To maintain PCI compliance, encryption keys must be rotated at least once a year. You may shorten this timeframe for better security.

'''Time to Purge Transactions (Mos):''' By default, transaction data is stored within the CHARGE Anywhere database for 2 years.

'''New Customer Action:''' You have the choice of saving customer credit card information. From the dropdown list, select "Always save customer", "Never save customer", or "Prompt to save customer".

'''Clerk Number:''' You may assign a clerk number. Whenever a user processes a transaction, the Transaction Manager will display the clerk # for identification purposes.

'''Number of days to allow returns:''' This feature limits which sales can be returned through QuickSale for Windows.

'''Tax Rate:''' QuickSale for Windows will calculate the tax after a transaction amount is entered. Do not input a tax rate if you are using a 3rd party application that has already calculated tax for you.

'''Swipe Option:''' You may choose which track data is read upon swiping a card.

===Rotate Key Encryption Key / Rotate Data Key===

''Rotate Key Encryption Key'' and ''Rotate Data Key'' are features that change the encryption key in QuickSale for Windows. To maintain PCI compiance, the encryption key should be rotated once a year. You will be prompted by the program when it is time to rotate key.

===Help===

''Help'' brings you to our Knowledge Base website

===[http://kb.chargeanywhere.com/index.php/CAFW_Setup_Wizard Setup Wizard]===

The Setup Wizard is an easy approach to configuring the QuickSale for Windows Setup Menu. Click the link above to access the Setup Wizard guide.

===Refresh Services===

''Refresh Services'' updates the app with any processor or account changes on the gateway.

===Device Update===
[[File:Device Update.PNG|thumb|left|200x120px|Device Update]]

''Device Update'' is an option available if you are using a Miura EMV reader. It will allow you to keep your device up to date with the latest configuration file and processor encryption keys.

Perform RKI will allow you to download the latest encryption key from your payment processor. This process may take several minutes to perform and may require the device to be rebooted.

Config Update will allow you to download the latest Miura Configuration file.

===Language===

Allows you to switch between English and Spanish translation

===About===

This will display the version of your QuickSale for Windows software.

'''Latest Version available: 2.02.03.03'''

*If you would like to obtain the latest version of QuickSale for Windows, first uninstall QuickSale for Windows from your PC and then follow the installation instructions at '''[[QSW Installation]]''' to download and install the newest version of the software.

=='''Product Updates'''==

[http://kb.chargeanywhere.com/index.php/QSW_Product_Updates '''Quicksale for Windows application updates''']

=='''Demos'''==

<center>'''Demos'''</center>

*[http://www.chargeanywhere.com/demowindows/index.html '''Quick Sale for Windows Video Demos''']

=='''Error Handling / FAQs'''==

<center>'''Error Handling'''</center>

[[QSW Error Handling]] - Click link to view troubleshooting instructions for QuickSale for Windows.

<center>'''FAQs'''</center>

'''Q: Is QuickSale for Windows PCI compliant?'''

'''A:''' Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.

'''Q: Can QuickSale for Windows work with my processor?'''

'''A:''' Yes. QuickSale for Windows can work with any major processor in the US and Canada. Here is a list of processors that are compatible.

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"
|-
! scope="row" | FD Rapid Connec*|| TSYS (Vital)* || Chase Payments* ||Elavon (Nova)*
|-
! scope="row"| Global Payments || FD North* || Evertec* || Heartland
|-
|}

'''* Processor is certified for EMV transactions'''

'''Q: What are the costs associated with QuickSale for Windows?'''

'''A:''' All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.

'''Q: Do I have to turn off my old payment processing software before using QuickSale for Windows?'''

'''A:''' QuickSale for Windows does not interfere with any other processing software you are currently using. However, depending on the way your Point of Sale software records transactions, it may be required to disable merchant services from within that software.

'''Q: How do I turn off merchant services in my accounting or POS software.

'''A:''' The provider of your accounting or POS software will be able to assist in turning off merchant services within your current software application.

'''Q: How do I batch my transactions?'''

'''A:''' CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.

'''Q: How do I change my automated batch time?'''

'''A:''' You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.

'''Q: What peripherals can I use with QuickSale for Windows? (card readers and pinpads)'''

'''A:''' For a complete list of peripherals, see [[Peripheral Help]].

'''Q: Are my transactions accessible online?'''

'''A:''' Yes. All transactions are stored in the online [https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager] for 24 months. After 24 months, all records are archived and can be retrieved upon request.

'''Q: What kind of customer support does QuickSale for Windows offer?'''

'''A:''' CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.

=='''QuickSale PC Windows Error Hnadling'''==

'''Install/Setup Related (Error# W100)'''
----
'''W101''' - Setup information could not be saved. Please verify information and try again.

'''[[W102]]''' - Please enter requested information in Setup before attempting to process a transaction.

'''W103''' - Please enter requested information in Setup before attempting to Synchronize Customers.

'''[[W104]]''' - Key information failed to load and registration information was found. Please contact technical support at 1-800-211-1256 x1 The application will now exit.

'''W105''' - Fields marked with a * are required!

W106 - MerchantID is incorrect! Please enter other MerchantID (No longer applicable)

'''W107''' - Account can not be saved

'''[[W108]]''' - Account information failed to load and registration information was found. Please contact technical support at 1-800-211-1256 x 1. The application will now exit.

'''[[W109]]''' - Your server location must be reconfigured!

'''[[W110]]''' - No receipt types selected to print. Please verify the setup and try again.

'''W111''' - Number of days to allow returns must be greater than 0 and less than 90

'''W112''' - Tax is incorrect

'''W113''' - Time to Rotate must be a number

'''W114''' - Time to Purge Transactions must be greater than 0

'''Peripheral Related (Error# W200)'''
----

'''[[W201]]''' - Bad card read

'''[[W202]]''' - Failed to initiate get PIN sequence

'''[[W203]]''' - Failed to initiale the pinpad device

'''[[W204]]''' - Pinpad session aborted

'''[[W205]]''' - Pinpad session cancelled

'''[[W206]]''' - Pinpad not ready

'''[[W207]]''' - Swiper not ready

'''[[W208]]''' - Swiper reported error

'''[[W209]]''' - Error occurred during swiper data retrieval.

'''[[W210]]''' - Could not connect {peripheral}: the port does not exist.

'''Transaction Related (Error# W300)'''
----
'''[[W301]]''' - Unable to determine credit card type

'''[[W302]]''' - Invalid transaction data

'''W303''' - The transaction amount must be greater than zero

'''W304''' - The transaction amount must be less than or equal to…

'''W305''' - Amount field must be a number.

'''W306''' - Amount field must be a positive number.

'''User Management & Customer Database (Error# W400)'''
----
'''W401''' - There are no customers currently stored in the Customer Database!

'''W402''' - CHARGE Anywhere for Windows is already running!

'''W403''' - This customer profile already exists in the customer database! Please ensure you have entered valid data and try again.

'''W404''' - No customer profile was found with the search criteria you provided.

'''W405''' - Response text fields cannot be left blank. Please check your response and try again.

'''W406''' - Security questions and responses are required.

'''W407'''- User could not be updated. Please try again.

'''W408''' - Password can only be changed once per day.

'''W409''' - User could not be updated. Please try again.

'''W410''' - Customer Information could not be saved. Please try again.

'''W411''' - Please select a profile from the list of available customer profiles to delete and try again.

'''W412''' - The customer you selected for deletion is no longer in the database. To view the latest data, please close this window and open it again.

'''W413''' - Please select only one customer profile to load!

'''W414''' - The Username entered contains illegal characters.

'''[[W415]]''' - Your security questions have not been set. If you are unable to log in, please have a user with manager permissions update your password.

'''W416''' - Please provide your username to proceed!

'''W417''' - The responses you provided does not match with your original response to these questions. Please try again.

'''W418''' - The password and confirm password fields cannot.

'''W419''' - Response text fields only accept uppercase letters (A-Z), lowercase letters (a-z), and numbers (0-9). Please check your response and try again.

'''W420''' - There are no customers in the customer database.

'''W421''' - User profile could not be retrieved. Please retry.

'''W422''' - Password cannot repeat one of the previous four passwords or the current password.

'''Miscellaneous (Error# W500)'''
----
'''[[W501]]''' - Invalid Credit Card Type

'''[[W502]]''' - User does not have permission to perform this action!

'''W503''' - Your password could not be changed. Please verify information and try again.

'''W504''' - Account can not be saved

'''[[W505]]''' - Connection Failed! Please verify the Database Server and try again.

'''W506''' - User could not be created. Please try again.

'''W507''' - You must choose at least one transaction to print

File:QuickSale for Windows.zip

2022-06-22T15:53:37Z

Admin: Admin uploaded a new version of File:QuickSale for Windows.zip

QuickSale for Windows Installer

File:QuickSale for Windows.zip

2022-06-22T13:51:31Z

Admin: QuickSale for Windows Installer

QuickSale for Windows Installer

Android

2018-01-24T15:24:58Z

Admin:

{| style=float:right
| __TOC__
|}

<center>'''Welcome to the QuickSale™ for Android® Knowledge Base!'''</center>
<center>Navigate through this page to discover everything you need to know about the app.</center>

<div align="center">[[File:Thunderbolt_Ad.jpg|540px|link=Android]]</div>


[https://www.youtube.com/watch?v=spZPnTTb8qM&feature=youtu.be '''Get an overview of the Quicksale Payment Application and Miura M010 Wireless EMV device''']


=='''Overview'''==
'''CHARGE Anywhere®'s QuickSale™ for Android''' is the industry's most complete mobile payment solution. CHARGE Anywhere's award winning Mobile Payment Solution gives merchants the ability to process transactions securely from their smartphone or tablet. The app offers the ability to accept multiple tender types: Credit Card, Cash, Check, Gift/loyalty, and ACH/eCheck. Included with the solution is our PA DSS Payment Gateway, ComsGate Transaction Manager and a Free Virtual Terminal.

'''System Requirements:''' Android OS 4.4 or higher; Internet Connectivity is required to transmit transaction data.

'''Supported Peripherals:''' See [[Peripheral Help]]

'''Features:''' Free Online Transaction Manager & Virtual Terminal, Electronic Signature Capture, Record of transaction location (GPS), Offline Mode (Store and Forward), AVS & CVV2, Level 1 & Level 2 Purchase Cards, Optional Prompts (tips, clerk#, tax%, customer#)

'''Add On Features:''' Bill Presentment; Recurring Database

'''Also available for:''' [[Apple iOS]]

''A Credit Card Merchant Account and ACH Merchant Account is required to process credit card payments and ACH transactions respectively. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.''

=='''Getting Started'''==
[[File:GooglePlay.png|thumb|right|200px]]
'''1. Download the QuickSale™ for Android app from the Google Play Store.'''
*Click the following link to obtain the download: https://www.chargeanywhere.com/Downloads/android.html
*or go to the Play Store from your phone/tablet and search for CHARGE Anywhere.
*Current Release version 2.1.0.42

'''2. Enter the Software License Key and Phone Number.'''
*Software License Key and Phone Number are provided in your CHARGE Anywhere Welcome Email or Text Message.

'''3. Create an Admin password, security question and security answer.'''

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
* Cannot use the same letter or number more than twice
* Cannot contain a sequence greater than two (abc 123)
* Cannot reuse any of the last four passwords

'''4. Sign in with the username, Admin, and the password you created.'''

'''5. To configure a peripheral card reader and/or printer, see [[Peripheral Help]]'''.

'''6. [http://kb.chargeanywhere.com/img_auth.php/3/33/QuickSale_for_Mobile_Client_Implementation_Guide.pdf Client Implementation Guide]''' - Get information on using the application to maintain PA-DSS compliance

=='''Process QuickSale'''==
If you have a card swiper or chip reader configured, a QuickSale (credit card sale) can be initiated from the home screen by swiping or inserting a credit card. For help setting up card reader, see [[Peripheral Help]]. The images below outline the process of a QuickSale.
<gallery widths=190px heights=200px perrow=5>
File:Androidhomescreen.PNG| '''1. Swipe or Insert Card'''
File:Androidswipedsale.PNG| '''2. Enter amount and click Submit'''
File:Androidapprovedsale.PNG| '''3. The response will display and/or print'''
File:Androidsigcap.PNG| '''4. Customer signs screen and presses Submit'''
</gallery>

<center>''QuickSale instructions''</center>

<center>'''*Also relevant''' - '''[[Transaction Responses]]'''</center>


=='''Transactions'''==
The Transactions menu will display a list of tender types: [http://kb.chargeanywhere.com/index.php/Android_Cash '''Cash'''], [http://kb.chargeanywhere.com/index.php/Android_Check '''Check'''], [http://kb.chargeanywhere.com/index.php/Android_Credit '''Credit'''], [http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty '''Gift/Loyalty'''], and [http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck '''ACH/eCheck'''].
<gallery widths=150px heights=200px perrow=5>
File:Androidcashsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Cash '''Cash''']</center>
File:Androidchecksale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Check '''Check''']</center>
File:Androidcreditsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Credit '''Credit''']</center>
File:Androidcharge.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty '''Gift/Loyalty''']</center>
File:AndroidACHsale.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck '''ACH/eCheck''']</center>
</gallery>

<center>''*Click the link below an image for more info on processing transactions''</center>

=='''Reports'''==
[[File:Androidreports.PNG|thumb|left|100px|'''Reports''']]

Reports will provide real time totals of transactions run within your Mobile Payment App during the current day. There are a few options to narrow the results of your report.

<center>'''Report Options'''</center>

*'''Tender Types Filter:''' ACH, Cash, Check, Credit, Gift/Loyalty. You may also filter your credit card search by card type.

*'''Detail Level:''' ''Short'' will display the transactions that make up the total; ''Full'' includes the timestamp of each transaction.

*'''Clerk# Filter:''' View totals run by a specific user by entering the user's clerk #.

=='''Logs'''==
[[File:Androidcurrentdaylogs.PNG|thumb|right|180px|'''Current Day Logs''' (select a trans)]]
[[File:Androidlogoptions.PNG|thumb|right|180px|'''Transaction View''' (click Menu button to void or print trans)]]

The Logs hold lists of transactions previously entered into the app and provides additional functions for that transaction, such as Reprint Receipt. ''(Screenshots to the right outline the process or reprinting or voiding a transaction)''

<center>'''Current Day Logs'''</center>

Displays approved transactions run within the current day. Click a transaction to view the transaction details.

*Void - While viewing a transaction's details, click the Menu button for the option to void. A void can be performed the same day as the initial sale as long as the batch is currently open '''First Data Rapid Connect''' customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.

*Reprint Receipt - While viewing a transaction's details, click the Menu button for options to print Merchant Copy or Customer Copy. A printer must be connected in order for this option to appear.

<center>'''Archives'''</center>

There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.

<center>'''Offline Transactions'''</center>

When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval.

*Send All - If Offline Mode has been disabled, click the Menu button for an option to Send All. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions.

*Void or Send Individual Transaction - While viewing the transaction details, click the Menu button for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.

<center>'''Failed Offline Transactions'''</center>

Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend. Click the Menu button for the option to 'Resend Failed'.

<center>'''Auth Only Logs'''</center>

All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details.

*Capture All (Force) - Click the Menu button for an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed.
*Capture Transaction or Delete Transaction - While viewing the transaction details, click the Menu button for options to Capture Transaction or Delete Transaction.

=='''Config'''==
Config will display a list of menu options: [http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options'''], [http://kb.chargeanywhere.com/index.php/Android_Setup '''Setup'''], [http://kb.chargeanywhere.com/index.php/Android_Security '''Security'''], [http://kb.chargeanywhere.com/index.php/Android_Support '''Support'''], and [http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance'''].
<gallery widths=150px heights=200px perrow=5>
File:Androidfeatureoptions1.png| <center>[http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options''']</center>
File:Androidsetup.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Setup '''Setup''']</center>
File:Androidsecurity.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Security '''Security''']</center>
File:Androidsupport.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Support '''Support''']</center>
File:Androidmaintenance.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance''']</center>
</gallery>
<center>''*Click the link below an image for more info on the menu options''</center>

=='''Product Updates'''==

[http://kb.chargeanywhere.com/index.php/Android_Product_Updates '''Quicksale for Android application updates''']

=='''Demos & FAQ'''==
<center>'''Demos and Resources'''</center>
[http://www.chargeanywhere.com/DemoMobilePayment/index.html '''Demos'''] - Click link to view demo videos

<center>'''Frequently Asked Questions'''</center>

'''Q: Is QuickSale™ for Android PCI compliant?'''

'''A:''' Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.

'''Q: Can CHARGE Anywhere work with my processor?'''

'''A:''' Yes. QuickSale™ for Android can work with any major processor in the US and Canada. Here is a list of processors that are compatible.

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

|-
! scope="row" | Chase Payments*|| Elavon (Nova)†||Euro 6000|| Euronet|| Evertec|| FDMS Atlanta|| FDMS Omaha|| FDMS Nashvillle|| FDMS Nashvillle CAN|| FDMS Rapid Connect*
|-
! scope="row" | FDMS South LAC|| FDMS South Mexico||FDMS South US|| Global Payments|| Heartland|| JetPay|| Merchant eSolutions|| Moneris (Canada)|| Moneris (USA)|| NIBSS
|-
! scope="row" | Nucleus|| Paypal||Redeban|| TPS/EVO|| TSYS (Vital)*|| VISA ACP|| Cross Check|| First ACH|| Global eTelecom|| TeleDraft
|-
! scope="row" | Transmodus
|}

'''* Processor is certified for EMV transactions'''

'''† Processor undergoing certification for EMV transactions'''

'''Q: What are the costs associated with QuickSale™ for Android?'''

'''A:''' All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.

'''Q: Do I have to turn off my old payment processing software before using QuickSale™ for Android?'''

'''A:''' No, QuickSale™ for Android does not interfere with any other processing software you are currently using. However, if you are utilizing a card reader, it may not be able to work properly in two different software simultaneously.

'''Q: How do I batch my transactions?'''

'''A:''' CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.

'''Q: How do I change my automated batch time?'''

'''A:''' You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.

'''Q: What peripherals can I use with QuickSale™ for Android? (card readers and printers)'''

'''A:''' For a complete list of peripherals, see [[Peripheral Help]].

'''Q: Are my transactions accessible online?'''

'''A:''' Yes. All transactions are stored in the online [https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager] for 24 months. After 24 months, all records are archived and can be retrieved upon request.

'''Q: What kind of customer support does QuickSale™ for Android offer?'''

'''A:''' CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.

=='''Common Error Handling'''==

[http://kb.chargeanywhere.com/index.php/Unimag_Reader_Doesn't_Connect Unimag Audio Jack Reader Doesn't Connect]

[http://kb.chargeanywhere.com/index.php/Locating_Bluetooth_Pin Locating Bluetooth Pin]

[http://kb.chargeanywhere.com/index.php/Invalid_Login Invalid Login]

[http://kb.chargeanywhere.com/index.php/Peripheral_Device_Not_Configured Peripheral Device Not Configured]

[http://kb.chargeanywhere.com/index.php/Device_is_not_PIN_capable Device is not PIN capable]

[http://kb.chargeanywhere.com/index.php/Update_Configuration_File Update Configuration File]

[http://kb.chargeanywhere.com/index.php/CVV2_Mismatch CVV2 Mismatch]

Android

2018-01-24T15:23:26Z

Admin:

{| style=float:right
| __TOC__
|}

<center>'''Welcome to the QuickSale™ for Android® Knowledge Base!'''</center>
<center>Navigate through this page to discover everything you need to know about the app.</center>

<div align="center">[[File:Thunderbolt_Ad.jpg|540px|link=Android]]</div>


[https://www.youtube.com/watch?v=spZPnTTb8qM&feature=youtu.be '''Get an overview of the Quicksale Payment Application and Miura M010 Wireless EMV device''']


=='''Overview'''==
'''CHARGE Anywhere®'s QuickSale™ for Android''' is the industry's most complete mobile payment solution. CHARGE Anywhere's award winning Mobile Payment Solution gives merchants the ability to process transactions securely from their smartphone or tablet. The app offers the ability to accept multiple tender types: Credit Card, Cash, Check, Gift/loyalty, and ACH/eCheck. Included with the solution is our PA DSS Payment Gateway, ComsGate Transaction Manager and a Free Virtual Terminal.

'''System Requirements:''' Android OS 4.4 or higher; Internet Connectivity is required to transmit transaction data.

'''Supported Peripherals:''' See [[Peripheral Help]]

'''Features:''' Free Online Transaction Manager & Virtual Terminal, Electronic Signature Capture, Record of transaction location (GPS), Offline Mode (Store and Forward), AVS & CVV2, Level 1 & Level 2 Purchase Cards, Optional Prompts (tips, clerk#, tax%, customer#)

'''Add On Features:''' Bill Presentment; Recurring Database

'''Also available for:''' [[Apple iOS]]

''A Credit Card Merchant Account and ACH Merchant Account is required to process credit card payments and ACH transactions respectively. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.''

=='''Getting Started'''==
[[File:GooglePlay.png|thumb|right|200px]]
'''1. Download the QuickSale™ for Android app from the Google Play Store.'''
*Click the following link to obtain the download: https://www.chargeanywhere.com/Downloads/android.html
*or go to the Play Store from your phone/tablet and search for CHARGE Anywhere.
*Current Release version 2.1.0.42

'''2. Enter the Software License Key and Phone Number.'''
*Software License Key and Phone Number are provided in your CHARGE Anywhere Welcome Email or Text Message.

'''3. Create an Admin password, security question and security answer.'''

'''Password Policy:'''
* Password has to be at least 8 alphanumerics
* Password must have digits
* Password must have both upper and lower case letters
* Cannot use the same letter or number more than twice
* Cannot contain a sequence greater than two (abc 123)
* Cannot reuse any of the last four passwords

'''4. Sign in with the username, Admin, and the password you created.'''

'''5. To configure a peripheral card reader and/or printer, see [[Peripheral Help]]'''.

'''6. [http://kb.chargeanywhere.com/img_auth.php/3/33/QuickSale_for_Mobile_Client_Implementation_Guide.pdf Client Implementation Guide]''' - Get information on using the application to maintain PA-DSS compliance

=='''Process QuickSale'''==
If you have a card swiper or chip reader configured, a QuickSale (credit card sale) can be initiated from the home screen by swiping or inserting a credit card. For help setting up card reader, see [[Peripheral Help]]. The images below outline the process of a QuickSale.
<gallery widths=190px heights=200px perrow=5>
File:Androidhomescreen.PNG| '''1. Swipe or Insert Card'''
File:Androidswipedsale.PNG| '''2. Enter amount and click Submit'''
File:Androidapprovedsale.PNG| '''3. The response will display and/or print'''
File:Androidsigcap.PNG| '''4. Customer signs screen and presses Submit'''
</gallery>

<center>''QuickSale instructions''</center>

<center>'''*Also relevant''' - '''[[Transaction Responses]]'''</center>


=='''Transactions'''==
The Transactions menu will display a list of tender types: [http://kb.chargeanywhere.com/index.php/Android_Cash '''Cash'''], [http://kb.chargeanywhere.com/index.php/Android_Check '''Check'''], [http://kb.chargeanywhere.com/index.php/Android_Credit '''Credit'''], [http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty '''Gift/Loyalty'''], and [http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck '''ACH/eCheck'''].
<gallery widths=150px heights=200px perrow=5>
File:Androidcashsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Cash '''Cash''']</center>
File:Androidchecksale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Check '''Check''']</center>
File:Androidcreditsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Credit '''Credit''']</center>
File:Androidcharge.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty '''Gift/Loyalty''']</center>
File:AndroidACHsale.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck '''ACH/eCheck''']</center>
</gallery>

<center>''*Click the link below an image for more info on processing transactions''</center>

=='''Reports'''==
[[File:Androidreports.PNG|thumb|left|100px|'''Reports''']]

Reports will provide real time totals of transactions run within your Mobile Payment App during the current day. There are a few options to narrow the results of your report.

<center>'''Report Options'''</center>

*'''Tender Types Filter:''' ACH, Cash, Check, Credit, Gift/Loyalty. You may also filter your credit card search by card type.

*'''Detail Level:''' ''Short'' will display the transactions that make up the total; ''Full'' includes the timestamp of each transaction.

*'''Clerk# Filter:''' View totals run by a specific user by entering the user's clerk #.

=='''Logs'''==
[[File:Androidcurrentdaylogs.PNG|thumb|right|180px|'''Current Day Logs''' (select a trans)]]
[[File:Androidlogoptions.PNG|thumb|right|180px|'''Transaction View''' (click Menu button to void or print trans)]]

The Logs hold lists of transactions previously entered into the app and provides additional functions for that transaction, such as Reprint Receipt. ''(Screenshots to the right outline the process or reprinting or voiding a transaction)''

<center>'''Current Day Logs'''</center>

Displays approved transactions run within the current day. Click a transaction to view the transaction details.

*Void - While viewing a transaction's details, click the Menu button for the option to void. A void can be performed the same day as the initial sale as long as the batch is currently open '''First Data Rapid Connect''' customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.

*Reprint Receipt - While viewing a transaction's details, click the Menu button for options to print Merchant Copy or Customer Copy. A printer must be connected in order for this option to appear.

<center>'''Archives'''</center>

There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.

<center>'''Offline Transactions'''</center>

When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval.

*Send All - If Offline Mode has been disabled, click the Menu button for an option to Send All. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions.

*Void or Send Individual Transaction - While viewing the transaction details, click the Menu button for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.

<center>'''Failed Offline Transactions'''</center>

Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend. Click the Menu button for the option to 'Resend Failed'.

<center>'''Auth Only Logs'''</center>

All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details.

*Capture All (Force) - Click the Menu button for an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed.
*Capture Transaction or Delete Transaction - While viewing the transaction details, click the Menu button for options to Capture Transaction or Delete Transaction.

=='''Config'''==
Config will display a list of menu options: [http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options'''], [http://kb.chargeanywhere.com/index.php/Android_Setup '''Setup'''], [http://kb.chargeanywhere.com/index.php/Android_Security '''Security'''], [http://kb.chargeanywhere.com/index.php/Android_Support '''Support'''], and [http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance'''].
<gallery widths=150px heights=200px perrow=5>
File:Androidfeatureoptions1.png| <center>[http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options''']</center>
File:Androidsetup.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Setup '''Setup''']</center>
File:Androidsecurity.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Security '''Security''']</center>
File:Androidsupport.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Support '''Support''']</center>
File:Androidmaintenance.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance''']</center>
</gallery>
<center>''*Click the link below an image for more info on the menu options''</center>

=='''Product Updates'''==

[http://kb.chargeanywhere.com/index.php/Android_Product_Updates '''Quicksale for Android application updates''']

=='''Demos & FAQ'''==
<center>'''Demos and Resources'''</center>
[http://www.chargeanywhere.com/DemoMobilePayment/index.html '''Demos'''] - Click link to view demo videos

<center>'''Frequently Asked Questions'''</center>

'''Q: Is QuickSale™ for Android PCI compliant?'''

'''A:''' Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.

'''Q: Can CHARGE Anywhere work with my processor?'''

'''A:''' Yes. QuickSale™ for Android can work with any major processor in the US and Canada. Here is a list of processors that are compatible.

{| class="wikitable" border="3" style="text-align:center; font-style:regular;"

|-
! scope="row" | Chase Payments*|| Elavon (Nova)†||Euro 6000|| Euronet|| Evertec|| FDMS Atlanta|| FDMS Omaha|| FDMS Nashvillle|| FDMS Nashvillle CAN|| FDMS Rapid Connect*
|-
! scope="row" | FDMS South LAC|| FDMS South Mexico||FDMS South US|| Global Payments|| Heartland|| JetPay|| Merchant eSolutions|| Moneris (Canada)|| Moneris (USA)|| NIBSS
|-
! scope="row" | Nucleus|| Paypal||Redeban|| TPS/EVO|| TSYS (Vital)*|| VISA ACP|| Cross Check|| First ACH|| Global eTelecom|| TeleDraft
|-
! scope="row" | Transmodus
|}

'''* Processor is certified for EMV transactions'''

'''† Processor undergoing certification for EMV transactions'''

'''Q: What are the costs associated with QuickSale™ for Android?'''

'''A:''' All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.

'''Q: Do I have to turn off my old payment processing software before using QuickSale™ for Android?'''

'''A:''' No, QuickSale™ for Android does not interfere with any other processing software you are currently using. However, if you are utilizing a card reader, it may not be able to work properly in two different software simultaneously.

'''Q: How do I batch my transactions?'''

'''A:''' CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.

'''Q: How do I change my automated batch time?'''

'''A:''' You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.

'''Q: What peripherals can I use with QuickSale™ for Android? (card readers and printers)'''

'''A:''' For a complete list of peripherals, see [[Peripheral Help]].

'''Q: Are my transactions accessible online?'''

'''A:''' Yes. All transactions are stored in the online [https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager] for 24 months. After 24 months, all records are archived and can be retrieved upon request.

'''Q: What kind of customer support does QuickSale™ for Android offer?'''

'''A:''' CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.

=='''Common Error Handling'''==

[Unimag_Reader_Doesn't_Connect Unimag Audio Jack Reader Doesn't Connect]

[http://kb.chargeanywhere.com/index.php/Locating_Bluetooth_Pin Locating Bluetooth Pin]

[http://kb.chargeanywhere.com/index.php/Invalid_Login Invalid Login]

[http://kb.chargeanywhere.com/index.php/Peripheral_Device_Not_Configured Peripheral Device Not Configured]

[http://kb.chargeanywhere.com/index.php/Device_is_not_PIN_capable Device is not PIN capable]

[http://kb.chargeanywhere.com/index.php/Update_Configuration_File Update Configuration File]

[http://kb.chargeanywhere.com/index.php/CVV2_Mismatch CVV2 Mismatch]

MediaWiki:Common.js

2018-01-24T15:20:24Z

Admin:

/* Any JavaScript here will be loaded for all users on every page load. */

/*EDITTING TOOLBOX */

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switch (section) {
case "languages":
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break;
case "toolbox":
var target = "p-tb";
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.getElementsByTagName('ul')[0];

var aNode = document.createElement('a');
var liNode = document.createElement('li');

aNode.appendChild(document.createTextNode(name));
aNode.setAttribute('href', link);
liNode.appendChild(aNode);
liNode.className='plainlinks';
node.appendChild(liNode);
}

if (action == "remove") {
var list = document.getElementById(target)
.getElementsByTagName('div')[0]
.getElementsByTagName('ul')[0];

var listelements = list.getElementsByTagName('li');

for (var i = 0; i < listelements.length; i++) {
if (listelements[i].getElementsByTagName('a')[0].innerHTML == name ||
listelements[i].getElementsByTagName('a')[0].href == link) {

list.removeChild(listelements[i]);
}
}
}

} catch(e) {
// lets just ignore what's happened
return;
}
}

function CustomizeModificationsOfSidebar() {
//adds [[Special:CategoryTree]] to toolbox
ModifySidebar("add", "toolbox", "CategoryTree", "http://en.wikipedia.org/wiki/Special:CategoryTree");
//removes [[Special:Upload]] from toolbox
ModifySidebar("remove", "toolbox", "Upload file", "http://en.wikipedia.org/wiki/Special:Upload");
//removes [[Special:Logs]] from toolbox
ModifySidebar("remove", "toolbox", "Logs" );
//removes [[Special:Block user]] from toolbox
ModifySidebar("remove", "toolbox", "Block user" );

}

addOnloadHook(CustomizeModificationsOfSidebar);

MediaWiki:Common.css

2018-01-24T14:45:31Z

Admin:

/* CSS placed here will be applied to all skins */

/*HIDE MEDIAWIKI SYMBOL*/
#f-poweredbyico { display: none; }

/*HIDE TABS*/
#ca-history { display:none!important; }
#ca-talk { display:none!important; }

/*NO TITLE ON MAINPAGE*/
#body.page-Main_Page h1.firstHeading { display:none; }

/* remove Toolbox */
#p-tb { display: none; }

/* Hide Sidemenu to non-logged users */
#menu { display: none !important; }

/* Hide Sidemenu to non-logged users */
#t-whatlinkshere { display: none; }
#p-search {display:none;}
#t-recentchangeslinked { display: none; }
#t-usercontributions { display: none; }
#t-logs { display: none; }
#t-blockuser { display: none; }
#t-emailthisuser { display: none; }
#t-userrightsmanagement { display: none; }
#t-specialpages { display: none; }
#t-trackbacklink { display: none; }
#t-print { display: none; }
#t-permalink { display: none; }
#t-pageinformation { display: none; }

MediaWiki:Common.css

2018-01-22T21:42:44Z

Admin:

MediaWiki:Common.css

2018-01-19T16:10:05Z

Admin:

MediaWiki:Common.css

2018-01-19T15:12:19Z

Admin:

MediaWiki:Sidebar

2018-01-19T15:09:48Z

Admin:

* Products
** Android|QuickSale for Android
** Apple_iOS|QuickSale for Apple iOS
** QuickSale™_for_Windows®|QuickSale for Windows
** QuickBooks|QuickSale for QuickBooks
** Transaction_Manager|Transaction Manager
** Peripheral_Help|Supported Peripherals
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales

MediaWiki:Sidebar

2018-01-19T14:59:15Z

Admin:

MediaWiki:Sidebar

2018-01-19T14:56:53Z

Admin: Undo revision 4357 by Admin (talk)

MediaWiki:Sidebar

2018-01-19T14:53:19Z

Admin:

* Products
** Android|QuickSale for Android
** Apple_iOS|QuickSale for Apple iOS
** QuickSale_for_Windows|QuickSale for Windows
** QuickBooks|QuickSale for QuickBooks
** Transaction_Manager|Transaction Manager
** Peripheral_Help|Supported Peripherals
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales
* SEARCH
* TOOLBOX
* LANGUAGES

MediaWiki:Sidebar

2018-01-19T14:45:44Z

Admin:

* Products
** Android|QuickSale for Android
** Apple_iOS|QuickSale for Apple iOS
** QuickSale%E2%84%A2_for_Windows%C2%AE|QuickSale for Windows
** QuickBooks|QuickSale for QuickBooks
** Transaction_Manager|Transaction Manager
** Peripheral_Help|Supported Peripherals
* Contact Us
** http://corporate.chargeanywhere.com/contact-us/|Contact Us
** https://messenger.providesupport.com/messenger/dlerman.html|Chat
** mailto:support@chargeanywhere.com|Email Support
** mailto:sales@chargeanywhere.com|Email Sales
* SEARCH
* TOOLBOX
* LANGUAGES

MediaWiki:Common.css

2018-01-19T14:30:46Z

Admin:

/* CSS placed here will be applied to all skins */

/*HIDE MEDIAWIKI SYMBOL*/
f-poweredbyico { display: none; }

/*HIDE TABS*/
ca-history { display:none!important; }
ca-talk { display:none!important; }

/*NO TITLE ON MAINPAGE*/
body.page-Main_Page h1.firstHeading { display:none; }

/* remove Toolbox */
p-tb { display: none; }

MediaWiki:Common.css

2014-03-31T15:56:41Z

Admin:

MediaWiki:Common.css

2014-03-31T12:56:22Z

Admin:

MediaWiki:Common.css

2014-03-31T12:54:39Z

Admin:

MediaWiki:Common.css

2014-03-31T12:52:23Z

Admin:

MediaWiki:Common.css

2014-03-24T19:31:34Z

Admin:

MediaWiki:Common.css

2014-03-24T19:30:48Z

Admin:

MediaWiki:Sidebar

2014-03-13T16:54:18Z

Admin: Reverted edits by Admin (talk) to last revision by Adaley

* navigation
** http://kb.chargeanywhere.com/index.php/Mobile_Payment_App#Overview|Mobile Payment App
** http://kb.chargeanywhere.com/index.php/QuickBooks|CHARGE Anywhere for QuickBooks
** http://kb.chargeanywhere.com/index.php/QuickSale%E2%84%A2_for_Windows%C2%AE|QuickSale for Windows
** http://kb.chargeanywhere.com/index.php/Peripheral_Help|Supported Peripherals
* SEARCH
* TOOLBOX
* LANGUAGES

MediaWiki:Sidebar

2014-03-13T16:52:59Z

Admin:

<accesscontrol>Public(ro)</accesscontrol>
* navigation
** http://kb.chargeanywhere.com/index.php/Mobile_Payment_App#Overview|Mobile Payment App
** http://kb.chargeanywhere.com/index.php/QuickBooks|CHARGE Anywhere for QuickBooks
** http://kb.chargeanywhere.com/index.php/QuickSale%E2%84%A2_for_Windows%C2%AE|QuickSale for Windows
** http://kb.chargeanywhere.com/index.php/Peripheral_Help|Supported Peripherals
* SEARCH
* LANGUAGES

MediaWiki:Sidebar

2014-03-13T16:50:41Z

Admin:

MediaWiki:Common.css

2014-03-13T16:32:25Z

Admin: Reverted edits by Admin (talk) to last revision by Adaley

MediaWiki:Common.css

2014-03-13T16:08:54Z

Admin:

MediaWiki:Common.css

2014-03-13T16:01:52Z

Admin:

File:CAFW installation.doc

2012-04-25T22:38:14Z

Admin:

File:Desert.jpg

2012-04-25T17:53:35Z

Admin:

File:Jellyfish.jpg

2012-04-25T17:51:35Z

Admin:

File:Penguins.jpg

2012-04-25T17:38:27Z

Admin: test

test