Updates not received by QuickSale Q1-Q2

From KB
Revision as of 16:18, 15 June 2020 by Carias (Talk | contribs) (Created page with "If updates are being pushed through STEM platform to the terminal however, they are not received, please follow the steps below: *From the main screen of the terminal tap on...")

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

If updates are being pushed through STEM platform to the terminal however, they are not received, please follow the steps below:

  • From the main screen of the terminal tap on QuickSale
  • Tap on Configuration
  • Tap on Maintenance
  • Tap on Unregister
    • If you received an error "Device not configured/Registered" or "Not such active Software License Key" then app data needs to be clear (Follow Clearing Quicksale app data)
  • Once Software License key has been successfully released go back to main terminal screen and tap on QuickSale
  • The QuickSale app will launch requesting the Software License Key and business phone number
  • Enter Software License Key and business phone number, you will then get a pop Application successfully registered"
  • Next the user profile screen will come up
  • Create a password and confirm it, it needs to have a lowercase letter, a uppercase letter, a number and least 8 characters long. Do not use sequential letters or number and do not repeat same letter, character or number more that twice in password
  • Enter a valid email address you have access to and create a security question and provide the answer.
  • Once you save the user profile the QuickSale will run the RKI and once completed you can now push the updates to the QuickSale Terminal
    • To clear the QuickSale app data tap on Settings
    • Scroll down to About POS
    • The click on POS Configuration
    • Tap on Administrator login, contact ISO for Administrator password
    • Once the Administrator password has been entered, go back to main settings menu
    • Tap on Apps
    • Look for QuickSale and tap on it
    • Tap on Storage
    • Tap on Clear data and confirm it
    • At that point you will be able to go back to main terminal screen
    • Tap on QuickSale, it will prompt you to enter Software License Key and phone number to register QuickSale app, then complete user profile