Difference between revisions of "CHARGE Anywhere Doesn't Appear In Company Menu"
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| − | ==1. Run QuickBooks as administrator== | + | ===1. Run QuickBooks as administrator=== |
| − | + | [[File:TaskManager.png|thumb|right|150px|Task Manager]] | |
'''1a)''' Close QuickBooks. Open a [[task manager]] and click on the Processes tab. Click on ‘Image Name’ to sort alphabetically and look for ‘ChargeAnywhereWrapper.exe’ and ‘QBW32.exe’. | '''1a)''' Close QuickBooks. Open a [[task manager]] and click on the Processes tab. Click on ‘Image Name’ to sort alphabetically and look for ‘ChargeAnywhereWrapper.exe’ and ‘QBW32.exe’. | ||
*''If either process was found, highlight and click end process.'' | *''If either process was found, highlight and click end process.'' | ||
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*''If not, check the application certificate.'' | *''If not, check the application certificate.'' | ||
| − | ==2. Check the application certificate== | + | ===2. Check the application certificate=== |
| − | + | [[File:IntegratedApplications.png|thumb|right|300px|Preferences - Integrated Applications]] | |
'''2a)''' Place the company file into Single User Mode by going to '''File > Switch to Single User Mode'''. (If the company file is already in Single User Mode, you will see Switch to Multi User Mode instead.) | '''2a)''' Place the company file into Single User Mode by going to '''File > Switch to Single User Mode'''. (If the company file is already in Single User Mode, you will see Switch to Multi User Mode instead.) | ||
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'''2c)''' Ensure that "Don't allow any applications to access the company file" is NOT selected. Ensure that there is a check mark to the left of CHARGE Anywhere under 'Allow Access' column. | '''2c)''' Ensure that "Don't allow any applications to access the company file" is NOT selected. Ensure that there is a check mark to the left of CHARGE Anywhere under 'Allow Access' column. | ||
| − | '''2d)''' Highlight CHARGE Anywhere and click Properties. Make sure the first and last options are selected: | + | '''2d)''' Highlight CHARGE Anywhere and click Properties. Make sure the first and last options are selected: “Allow this application to read and modify the company file” and “Allow this application to access social security numbers, customer credit card information, and other personal data.” Click Ok. |
| − | *If the application certificate is properly configured, CHARGE Anywhere should now appear in the Company menu. If not, you will need to reinstall the payment application. | + | *If the application certificate is properly configured, CHARGE Anywhere should now appear in the Company menu. If not, you will need to [http://kb.chargeanywhere.com/index.php/Reinstalling_on_Same_Computer reinstall the payment application]. |
Latest revision as of 08:26, 18 September 2012
1. Run QuickBooks as administrator
1a) Close QuickBooks. Open a task manager and click on the Processes tab. Click on ‘Image Name’ to sort alphabetically and look for ‘ChargeAnywhereWrapper.exe’ and ‘QBW32.exe’.
- If either process was found, highlight and click end process.
1b) Right click on the QuickBooks icon and select ‘run as administrator’. (If Windows XP, open QuickBooks normally) Log in as the admin user. Do you now see Charge Anywhere listed under the company menu?
- If not, check the application certificate.
2. Check the application certificate
2a) Place the company file into Single User Mode by going to File > Switch to Single User Mode. (If the company file is already in Single User Mode, you will see Switch to Multi User Mode instead.)
2b) Go to Edit > Preferences > Integrated Applications. Click on the Company Preferences tab on the right. Does CHARGE Anywhere show up on the list?
- If not, you will need to reinstall the payment application.
2c) Ensure that "Don't allow any applications to access the company file" is NOT selected. Ensure that there is a check mark to the left of CHARGE Anywhere under 'Allow Access' column.
2d) Highlight CHARGE Anywhere and click Properties. Make sure the first and last options are selected: “Allow this application to read and modify the company file” and “Allow this application to access social security numbers, customer credit card information, and other personal data.” Click Ok.
- If the application certificate is properly configured, CHARGE Anywhere should now appear in the Company menu. If not, you will need to reinstall the payment application.
