Difference between revisions of "Device is not PIN capable"

Latest revision as of 12:31, 28 March 2017

Miura is not able to accept a Pin Debit Transaction

This message will appear if the Miura does not have the proper key injected in order to process a Pin Debit Transaction. If your account has been setup to run Pin Debit you can perform a Remote Key Injection to try and correct the issue.

In the application click on Config, choose Setup, and then choose Peripheral Devices.

On the upper right corner of the screen you will see three dots. Click on that to open the context menu.

From the context menu choose Perform RKI

Perform RKI will download and inject the key

@@ Line 1: / Line 1: @@
-[[File:Pin Entry Failed.png|thumb|right|200px|Account is not able to accept a Pin Debit Transaction]]
+[[File:Pin Entry Failed.png|thumb|right|200px|Miura is not able to accept a Pin Debit Transaction]]
-This message will appear under two circumstances.
-'''1''' If you are trying to select the Debit prompt from the Sale screen while you are using either the Unimag or Walker Audiojack Readers
+This message will appear if the Miura does not have the proper key injected in order to process a Pin Debit Transaction. If your account has been setup to run Pin Debit you can perform a Remote Key Injection to try and correct the issue.
-'''2''' If you are using the Miura device to accept a Pin Debit Transaction and your processor is not able to accept a Debit transaction.
-The only fix for this message is to run the transaction as a Credit transaction, not Debit
+In the application click on Config, choose Setup, and then choose Peripheral Devices.
+On the upper right corner of the screen you will see three dots. Click on that to open the context menu.
+From the context menu choose Perform RKI
+[[File:Peripheral Menu.png|thumb|left|200px|Perform RKI will download and inject the key]]