Difference between revisions of "Could not send Email Bill Presentment"
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| + | This message will appear if the Charge Anywhere application is not able to make a connection to your Email provider to send the receipt. | ||
| + | Correcting this issue can be accomplished using the following steps below: | ||
| − | + | [[File:Email.PNG|thumb|center|270px]] | |
| − | '''1.''' Make sure you are logged into QuickBooks as an Admin user and go to Charge Anywhere in your company drop down menu | + | |
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| + | '''1.''' Make sure you are logged into QuickBooks as an Admin user and go to Charge Anywhere in your company drop down menu. Choose Setup from the Charge Anywhere menu | ||
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| + | '''2.''' On the setup screen click on the tab for Email. | ||
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| + | '''3.''' Click the button for Custom settings and fill out all the required information. You may need to contact your IT Administrator or Email provider in order to get the proper values. | ||
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| + | <div align="center">[[File:Custom Config.PNG|270px]]</div> | ||
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| + | '''4.''' Once you have the required information filled in click on the Charge Anywhere in your Company drop down and choose Print Receipt. Click on Retrieve credit card receipts and then check the box next to the transaction you need to send the email for. | ||
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| + | '''5.''' Click on Email to send the receipt. | ||
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| + | If you have any questions or if the above steps did not work, please contact us at 800-211-1256 option 1 for Technical Support. | ||
Latest revision as of 12:09, 1 September 2022
This message will appear if the Charge Anywhere application is not able to make a connection to your Email provider to send the receipt. Correcting this issue can be accomplished using the following steps below:
1. Make sure you are logged into QuickBooks as an Admin user and go to Charge Anywhere in your company drop down menu. Choose Setup from the Charge Anywhere menu
2. On the setup screen click on the tab for Email.
3. Click the button for Custom settings and fill out all the required information. You may need to contact your IT Administrator or Email provider in order to get the proper values.
4. Once you have the required information filled in click on the Charge Anywhere in your Company drop down and choose Print Receipt. Click on Retrieve credit card receipts and then check the box next to the transaction you need to send the email for.
5. Click on Email to send the receipt.
If you have any questions or if the above steps did not work, please contact us at 800-211-1256 option 1 for Technical Support.
