Difference between revisions of "W104"
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| − | This error may occur upon reinstallation or upgrading from an older version of | + | This error may occur upon reinstallation or upgrading from an older version of QuickSale for Windows. Resolution of this error sometimes requires editing the registry of the computer. |
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| + | '''For Windows Vista and 7 users:''' Sometimes this error may be resolved by right clicking the QuickSale for Windows icon on your desktop and selecting 'Run as admin'. | ||
<span style="color:#B22222">'''Caution!'''</span> Editing the registry incorrectly can have adverse affects on the computer and should only be performed by an IT professional or a CHARGE Anywhere technical support specialist. | <span style="color:#B22222">'''Caution!'''</span> Editing the registry incorrectly can have adverse affects on the computer and should only be performed by an IT professional or a CHARGE Anywhere technical support specialist. | ||
| − | '''1.''' Open the registry. Go to HKEY_LOCAL_MACHINE > Software > Charge Anywhere > CHARGE Anywhere for Windows. | + | '''1.''' Open the registry editor. Go to HKEY_LOCAL_MACHINE > Software > Charge Anywhere > CHARGE Anywhere for Windows. |
| + | *For 64 bit Windows operating system: Go to HKEY_LOCAL_MACHINE > WOW6432Node > Charge Anywhere > CHARGE Anywhere for Windows. | ||
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| + | '''2.''' Delete all entries within that folder except (Default). | ||
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| + | '''3.''' Open your control panel and uninstall QuickSale for Windows. | ||
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| − | ''' | + | '''4.''' Reinstall QuickSale for Windows. See [[QSW Installation]]. |
Latest revision as of 10:01, 21 July 2012
Key information failed to load and registration information was found. Please contact customer support at 1-800-211-1256 x1 The application will now exit.
This error may occur upon reinstallation or upgrading from an older version of QuickSale for Windows. Resolution of this error sometimes requires editing the registry of the computer.
For Windows Vista and 7 users: Sometimes this error may be resolved by right clicking the QuickSale for Windows icon on your desktop and selecting 'Run as admin'.
Caution! Editing the registry incorrectly can have adverse affects on the computer and should only be performed by an IT professional or a CHARGE Anywhere technical support specialist.
1. Open the registry editor. Go to HKEY_LOCAL_MACHINE > Software > Charge Anywhere > CHARGE Anywhere for Windows.
- For 64 bit Windows operating system: Go to HKEY_LOCAL_MACHINE > WOW6432Node > Charge Anywhere > CHARGE Anywhere for Windows.
2. Delete all entries within that folder except (Default).
3. Open your control panel and uninstall QuickSale for Windows.
4. Reinstall QuickSale for Windows. See QSW Installation.
