Difference between revisions of "Unexpected Error"

Latest revision as of 11:57, 1 September 2022

This message will appear if the customer you are attempting to run a transaction for is either marked Inactive in your QuickBooks Customer Center, or it is out of sync with the Charge Anywhere database. Correcting this issue can be accomplished using the following steps below:

1. Click OK on the Unexpected Error window. Go into your Customer Center and make sure the customer is active.

2. If the customer is active double-click on the customer name to bring up the Customer Profile.

3. On the Customer Profile, put a period in any of the blank fields below and press OK. This way the Charge Anywhere application will see you have made a change to the customer and will re synchronize the customer data.

4. Reprocess the sale and it should now go through successfully. If you still get the Unexpected Error you may need to do a full Synchronization on the Charge Anywhere database. To perform a Synchronization you will need to be logged in as an Admin user to QuickBooks.

5. While logged in as an Admin go to the Company drop down and choose Setup

6. From the Setup Menu click the button that says Features

7. From the Features menu click the button that says Synchronize

If you have any questions or if the above steps did not work, please contact us at 800-211-1256 option 1 for Technical Support.

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-Unexpected Error occurs when the payment application is unable to read or save credit card information for a customer when processing a transaction.
-===1. Ensure that customer is active===
+This message will appear if the customer you are attempting to run a transaction for is either marked Inactive in your QuickBooks Customer Center, or it is out of sync with the Charge Anywhere database. Correcting this issue can be accomplished using the following steps below:
-Open up the Customer Center, click on the Customer & Jobs tab, and set the View dropdown to ‘All Customers’. Locate the customer in your customer center (An ‘X’ to the left of the customer name would indicate an inactive customer. Click the X to make customer active.)
+[[File:Unexpected Error.PNG|thumb|center|350px]]
-*If customer was inactive, make active and rerun transaction.
-===2. Check permissions in the application certificate===
+'''1.''' Click OK on the Unexpected Error window. Go into your Customer Center and make sure the customer is active.
-[[File:IntegratedApplications.png|thumb|right|300px|Preferences - Integrated Applications]]
-'''2a)''' Log in as admin user and place the company file into Single User Mode by going to '''File > Switch to Single User Mode'''. (If the company file is already in Single User Mode, you will see Switch to Multi User Mode instead.)
-'''2b)''' Go to '''Edit > Preferences > Integrated Applications'''. Click on the Company Preferences tab on the right.
+'''2.''' If the customer is active double-click on the customer name to bring up the Customer Profile.
-'''2c)''' Highlight CHARGE Anywhere and click Properties. Make sure the first and last options are selected: “Allow this application to read and modify the company file” and “Allow this application to access social security numbers, customer credit card information, and other personal data.” Click Ok.
+'''3.''' On the Customer Profile, put a period in any of the blank fields below and press OK. This way the Charge Anywhere application will see you have made a change to the customer and will re synchronize the customer data.
-*If the last option was not selected, select it and rerun your transaction. If error persists, synchronize the encrypted database.
+[[File:CProfile.PNG|thumb|center|350px]]
-===3. Synchronize the encrypted database===
-*'''Warning: Sync time varies depending on number of customers, network and computer speeds. Ensure that you have adequate time to complete sync, because the process cannot be interrupted. If not, try [[Sync Single Customer]].
-Go to Company > CHARGE Anywhere > Setup. Click Features and then click Synchronize. Once sync completes, close the Setup menu and retry the transaction.
+'''4.''' Reprocess the sale and it should now go through successfully. If you still get the Unexpected Error you may need to do a full Synchronization on the Charge Anywhere database. To perform a Synchronization you will need to be logged in as an Admin user to QuickBooks.
+'''5.''' While logged in as an Admin go to the Company drop down and choose Setup
+'''6.''' From the Setup Menu click the button that says Features
+'''7.''' From the Features menu click the button that says Synchronize
+[[File:SetupAccountInfo.png|thumb|center|270px]]
+If you have any questions or if the above steps did not work, please contact us at 800-211-1256 option 1 for Technical Support.