Process Payment - Void

Void Single Payment

1. Locate the payment created by the payment application that you wish to void. Take note of the payment’s reference number. (The payment application uses the approval code from the original transaction as the payment’s reference number)

2. Go to Company > CHARGE Anywhere > Process Payment. Select payment type (Credit Card or ACH).

3. Under Process Void column, select Single Payment and click OK.

4. Enter the payment’s reference number and click OK.

5. A dialogue box will appear with the results. If the transaction is successfully voided, the payment will be deleted.

Void Multiple Payments

1. Go to Company > CHARGE Anywhere > Process Payment. Select Payment Type (Credit Card or ACH)

2. Under Process Void column, select Multiple Payments and click OK.

3. A Multiple Payment filter screen will appear so that you can search by Amount, Customer, and/or Payment Method. Once you have set all your filters, click Retrieve Payments.

4. You will see a list of Payments that match your search criteria. Select the Payments you wish to void and click Process,

5. A dialog box will appear displaying if the transaction was voided. Upon a transaction being voided, the payment application will delete the Payment.

Single Sales Receipt

1. Locate the sales receipt processed by the payment application that you wish to void. Take note of the sales receipt number.

2. Go to Company > CHARGE Anywhere > Process Payment. Select payment type (Credit Card or ACH).

3. Under Process Void column, select Single Sales Receipt and click OK.

4. Enter the Sales Receipt Number and click OK.

5. A dialogue box will appear with the results. If the transaction is successfully voided, the Sales Receipt will be voided. (All quantities in sales reciept will be set to zero.)

Multiple Sales Receipts

1. Go to Company > CHARGE Anywhere > Process Payment. Select Payment Type (Credit Card or ACH)

2. Under Process Void column, select Multiple Payments or Multiple Sales Receipt. Click OK.

3. A Multiple Payment filter screen will appear so that you can search by Customer, Sales Receipt Date Range, and/or Payment Method. Once you have set all your filters, click Retrieve Sales Receipts.

4. You will see a list of Sales Receipts that match your search criteria. Select the Sales Receipts you wish to void and click Process,

5. A dialog box will appear displaying if the transaction was voided. Upon a transaction being voided, the sales receipt will be voided. (All quantities within the sales receipt will be set to zero.)

From Current Window

1. Open the Payment/Sales Receipt processed by the payment application that you wish to void.

2. Go to Company > CHARGE Anywhere > Process Payment. Select payment type (Credit Card or ACH).

3. Under Process Void column, select ‘From Current Window’ and click OK.

4. You will see a prompt confirming that you would like to process void for the open Payment/Sales Receipt. Click Yes.

5. A dialogue box will appear with the results. If the transaction is successfully voided, the payment will be deleted or the Sales Receipt will be voided. (All quantities in the sales receipt will be zero.)