Difference between revisions of "Pin data unavailable"

Revision as of 08:00, 30 March 2017

Account is not able to accept a Pin Debit Transaction

This message will appear if the Miura does not have the proper key injected in order to process a Pin Debit Transaction. If your account has been setup to run Pin Debit you can perform a Remote Key Injection to try and correct the issue.

In the application click on Config, choose Setup, and then choose Peripheral Devices.

On the upper right corner of the screen you will see three dots. Click on that to open the context menu.

From the context menu choose Perform RKI

Perform RKI will download and inject the key

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 [[File:Pin data unavailable.PNG|thumb|right|280px|Account is not able to accept a Pin Debit Transaction]]
-This message will appear if your Processing account is not able to accept Pin Debit transactions. The Miura will not have the proper key injected in order to process this type of transaction. You will need to retry the sale selecting the Credit option from the sale menu instead of choosing Debit
+This message will appear if the Miura does not have the proper key injected in order to process a Pin Debit Transaction. If your account has been setup to run Pin Debit you can perform a Remote Key Injection to try and correct the issue.
+In the application click on Config, choose Setup, and then choose Peripheral Devices.
+On the upper right corner of the screen you will see three dots. Click on that to open the context menu.
+From the context menu choose Perform RKI
+[[File:Peripheral Menu.png|thumb|left|200px|Perform RKI will download and inject the key]]