Difference between revisions of "Unable To Create Payment In QuickBooks"
From KB
| Line 12: | Line 12: | ||
*''If update is successful, you will see a notification that states: “Successfully updated payment in QuickBooks”.'' | *''If update is successful, you will see a notification that states: “Successfully updated payment in QuickBooks”.'' | ||
| − | *''If update is unsuccessful, you will see a notification that states: “Unable to create payments in QuickBooks”. | + | *''If update is unsuccessful, you will see a notification that states: “Unable to create payments in QuickBooks”. Create a receive payment for the customer manually in QuickBooks. Once you have created a payment manually, dismiss the pending transaction. ''See [http://kb.chargeanywhere.com/index.php/Pending_Gateway_Transactions#Dismissing_a_Pending_Transaction Dismissing a Pending Transaction].'' |
| − | |||
| − | |||
'''To avoid this error, make sure to save the invoice before processing. Once saved, do not click on the invoice until processing is complete. You may also want to try using [http://kb.chargeanywhere.com/index.php/CHARGE_Anywhere_Designed_for_Use_with_QuickBooks#Process_Payment Process Payment] to complete a sale.''' | '''To avoid this error, make sure to save the invoice before processing. Once saved, do not click on the invoice until processing is complete. You may also want to try using [http://kb.chargeanywhere.com/index.php/CHARGE_Anywhere_Designed_for_Use_with_QuickBooks#Process_Payment Process Payment] to complete a sale.''' | ||
Revision as of 14:01, 14 September 2012
This error most commonly occurs when processing QuickSale from Invoice/Sales Receipt and the invoice is not fully saved. To resolve:
1. Save and Close any open invoice/sales receipts and receive payment windows.
2. Go to Company > Charge Anywhere > Pending Transactions.
3. Choose appropriate payment type (Credit Card or ACH)
4. Highlight transaction and press update.
- If update is successful, you will see a notification that states: “Successfully updated payment in QuickBooks”.
- If update is unsuccessful, you will see a notification that states: “Unable to create payments in QuickBooks”. Create a receive payment for the customer manually in QuickBooks. Once you have created a payment manually, dismiss the pending transaction. See Dismissing a Pending Transaction.
To avoid this error, make sure to save the invoice before processing. Once saved, do not click on the invoice until processing is complete. You may also want to try using Process Payment to complete a sale.
