Android

Welcome to the CHARGE Anywhere® for Android® Knowledge Base! Navigate through this page to discover everything you need to know about CHARGE Anywhere® for Android®.

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Overview

CHARGE Anywhere®'s Mobile Payment App gives merchants the ability to process transactions securely from their smartphone or tablet. It also offers the ability to accept multiple tender types: Credit, Cash, Check, Gift/loyalty, and ACH/eCheck. A Credit Card Merchant Account and ACH Merchant Account is required to process credit card payments and ACH transactions respectively. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.

System Requirements: Android OS 2.0 or higher; Internet Connectivity is required to transmit transaction data

Supported Peripherals: See Peripheral Help

Features: Online Transaction Manager & Virtual Terminal, Electronic Signature Capture, Record of transaction location (GPS), Offline Mode (Store and Forward), AVS & CVV2, Level 1 & Level 2 Purchase Cards

Add On Features: Bill Presentment; Recurring Database;

*Also Available For: BlackBerry, Apple iOS, J2ME, and Windows Mobile

Getting Started

1. Download the CHARGE Anywhere Payment App from the Google Play Store.

• You can click the following link to obtain the download - https://www.chargeanywhere.com/Downloads/android.html
• or go to the Play Store from your phone/tablet and search for CHARGE Anywhere.

2. Enter the Software License Key and Phone Number provided in your CHARGE Anywhere Welcome Email or Text Message.

3. Create a password and sign in with the default username, Owner

4. To configure a peripheral card reader and/or printer, see Peripheral Help.

Swipe Card for QuickSale

If you have a peripheral card reader configured in our app, a QuickSale (Credit Sale) can quickly be initiated from the main screen by swiping a credit card. For help setting up a peripheral card reader, see Peripheral Help.

Transactions

The Transactions menu will display a list of all tender types. The table below includes a description and instructions to process a transaction for a specific tender type.

Tender Type	Description & Instructions
Cash	You can record your cash sales and refunds within the mobile payment app. The transaction details are accessible within your Transaction Logs for 4 days. If you are signed up for the cash services with CHARGE Anywhere, the transactions are accessible for 48 months via the online Transaction Manager.
Check	You can record your check sales within the mobile payment app. The transaction details are accessible within your Transaction Logs for 4 days. If you are signed up for the cash services with CHARGE Anywhere, the transactions are accessible for 48 months via the online Transaction Manager. (Only ACH/eCheck transactions will initiate transferral of funds, therefore Check transactions will be listed under the Cash tab in Transaction Manager.)
Credit	You can process both swiped and keyed transactions within the mobile payment app. (To swipe transactions, a compatible card reader will be need to be configured. See Peripheral Help Sale - You can swipe a card to have the card information populate in the Sale screen or manually key the card information. Enter the transaction amount and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response. All approved sales are automatically batched by CHARGE Anywhere at the end of the business day and sent to your processor for funding. (Tip: A swiped Credit Sale can easily be initiated by swiping on the main screen of the app) Auth Only - An auth only transaction will only issue a hold on the customer's card until it is forced (captured). Only when it is forced, will you be funded for the transaction. You can swipe a card to have the card information populate in the Auth Only screen or manually key the card information. The transaction will process within 3-5 seconds and display or print the transaction response. If approved, the approval code will be needed to perform a manual Force (capture). "Auth Only" transactions are stored within the Logs of the app for an easy Force. (See instructions for Force below) Force (Capture) - A force will claim a pending authorization from a previously processed Auth Only or Voice Authorized transaction. You will need the approval code issued during that transaction in order to manually force. Swipe a card to have the card information populate in the Force screen or manually key the card information and input the associated approval code. The transaction will process within 3-5 seconds and display or print the transaction response. (Tip: If the previous Auth Only was run from the mobile app, it can be easily forced via Logs > Auth Only Transactions.) Return - A return will initiate a credit to a customer's credit card. You can swipe a card to have the card information populate in the Sale screen or manually key the card information. Enter the transaction amount and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response. Void - Enter the Transaction ID you wish to void. A transaction can only be voided if the batch has not been closed yet (generally the same day of the transaction). Voiding a transaction will remove the transaction from the batch. Depending on the processor and the bank, a hold may remain on the customer's card for a few business days before the hold is released. (Tip: A transaction can also be voided via Logs > Current Day Logs.)
Gift/Loyalty	Gift/ Loyalty allows you to maintain a database of privately labeled cards to disperse to current and/or potential customers. Gift/Loyalty cards dispersed in this manner can then be used as a form of payment with your company. Database management of your privately labeled cards is maintained online, but the mobile payment app allows you to perform transactions on those cards. Charge - A charge allows you to debit the customer’s gift/loyalty card, leaving the customer with a lower available balance. You can swipe a card to have the card number populate in the Charge screen or manually key the card information. Enter the transaction amount and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response. Refund - A refund will initiate a credit to a customer's gift/loyalty card. You can swipe a card to have the card information populate in the Refund screen or manually key the card number. Enter the transaction amount and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response. Balance Inquiry – A balance inquiry allows you to check the available balance on a card. Swipe or key the gift/loyalty card and press Submit. The available balance will display or print. Activate – Activating a gift/loyalty card allows that card to be used for transactions going forward. You can swipe a card to have the card number populate in the Activate screen or manually key the card number. The amount entered will be the card’s starting value. Add Value – Add value allows you to increase the available balance on an gift/loyalty card. You can swipe a card to have the card number populate in the Add Value screen or manually key the card number. The amount entered will be added to the balance already available on the card. Deactivate – Deactivating a gift/loyalty card stops transactions from being processed on that card going forward. You can swipe a card to have the card number populate in the Deactivate screen or manually key the card number. Press Submit to deactivate.
ACH/eCheck	An ACH/echeck transaction will initiate an Electronic Funds Transfer (EFT). Within the mobile payment app, you have the ability to initate an ACH Sale or Check Conversion (eCheck). Both transactions are generally the same, but Check Conversion allows you to enter a check number and take a picture of the check for digital storage. To process an ACH sale or Check Conversion transaction, enter transaction info into all applicable fields and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response.

Reports

Reports will provide real time totals of transactions run within your Mobile Payment App today. Click Report Options to narrow your results by transaction type, card type, report type, and Clerk #.

Logs

The Logs hold lists of transactions previously entered into the app. The table below describes the information held in each log and the actions that can be performed by a user.

Log Type	Description
Current Day Logs	Displays approved transactions run within the current day. Click a transaction to view the transaction details. Void - While viewing a transaction's details, press the menu button on your Android phone/tablet for the option to void. Reprint Receipt - While viewing a transaction's details, press the menu button on your Android phone/tablet for options to print Merchant Copy or Customer Copy. A peripheral printer must be configured in order for this option to appear.
Archives	There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.
Offline Transactions	When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval. Send All - If Offline Mode has been disabled, click the menu button on your Android phone/tablet to receive an option to Send All transactions for live approval. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions. Void or Send Individual Transaction - While viewing the transaction details, click the menu button on your Android phone/tablet for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.
Failed Offline Transactions	Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend. Click your menu button for the option to 'Resend Failed'.
Auth Only Transactions	All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details. Capture All (Force) - Click the menu button on your Android phone/tablet to receive an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed. Capture Transaction or Delete Transaction - While viewing the transaction details, click the menu button on your Android phone/tablet for options to Capture Transaction or Delete Transaction.

Config

The Config menu holds various options that control the default behaviour of the mobile payment. It includes Feature Options, Setup, Security, Support and Maintenance.