Terminal not communicating over IP/Wireless
From KB
Step 1. Verify Internet and restart Wireless Local Area Network (WLAN) on Terminal
- If WIFI, check if router has internet connectivity with another device, try to connect to the internet and opening a website
- If Router has internet, click on settings then click on WLAN
- Turn WLAN off and then back on and try again to connect. If not
Step 2. Reset the WLAN
- Click on your network from the WLAN screen and click on Forget
- Rejoin the network and put the password again for the network and try again, If still no connection
Step3. Run diagnostic Self Check
- From main terminal screen click on Settings
- Click on Self Check
- Click on Network
- Click on Wifi Network to run test
- Click on test Wifi
- Result will display
- If still not connected to the network, contact Level 2 support desk to determine if to RMA the terminal
