Difference between revisions of "Android"

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==Overview==
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{| style=float:right
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| __TOC__
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|}
  
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==Getting Started==
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<center>'''Welcome to the QuickSale™ for Android® Knowledge Base!'''</center>
 +
<center>Navigate through this page to discover everything you need to know about the app.</center>
  
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'''1. Download the CHARGE Anywhere Payment App from the Google Play Store.'''
+
 
−
*You can click the following link to obtain the download - https://www.chargeanywhere.com/Downloads/android.html
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<div align="center">[[File:Quickandroid.png|540px|]]
 +
 
 +
 
 +
<font size=3>
 +
[https://www.youtube.com/watch?v=spZPnTTb8qM&feature=youtu.be <b>'''Get an overview of the Quicksale Payment Application and Miura M010 Wireless EMV device'''</b>]
 +
</font>
 +
 
 +
=='''Overview'''==
 +
'''CHARGE Anywhere®'s QuickSale™ for Android''' is the industry's most complete mobile payment solution. CHARGE Anywhere's award winning Mobile Payment Solution gives merchants the ability to process transactions securely from their smartphone or tablet. The app offers the ability to accept multiple tender types: Credit Card, Cash, Check, Gift/loyalty, and ACH/eCheck.  Included with the solution is our PA DSS Payment Gateway, ComsGate Transaction Manager and a Free Virtual Terminal.
 +
 
 +
'''System Requirements:''' Android OS 4.4 or higher; Internet Connectivity is required to transmit transaction data.
 +
 
 +
'''Supported Peripherals:''' See [[Peripheral Help]]
 +
 
 +
'''Features:''' Free Online Transaction Manager & Virtual Terminal, Electronic Signature Capture, Record of transaction location (GPS), Offline Mode (Store and Forward), AVS & CVV2, Level 1 & Level 2 Purchase Cards, Optional Prompts (tips, clerk#, tax%, customer#)
 +
 
 +
'''Add On Features:''' Bill Presentment; Recurring Database
 +
 
 +
'''Also available for:''' [[Apple iOS]]
 +
 
 +
''A Credit Card  Merchant Account and ACH Merchant Account is required to process credit card payments and ACH transactions respectively. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.''
 +
 
 +
=='''Getting Started'''==
 +
[[File:GooglePlay.png|thumb|right|200px]]
 +
'''1. Download the QuickSale™ for Android app from the Google Play Store.'''
 +
*Click the following link to obtain the download: https://www.chargeanywhere.com/Downloads/android.html
 
*or go to the Play Store from your phone/tablet and search for CHARGE Anywhere.  
 
*or go to the Play Store from your phone/tablet and search for CHARGE Anywhere.  
 +
*Current Release version 2.1.0.42
 +
 +
'''2. Enter the Software License Key and Phone Number.'''
 +
*Software License Key and Phone Number are provided in your CHARGE Anywhere Welcome Email or Text Message.
 +
 +
'''3. Create an Admin password, security question and security answer.'''
 +
 +
<u>'''Password Policy:'''</u>
 +
* Password has to be at least 8 alphanumerics
 +
* Password must have digits
 +
* Password must have both upper and lower case letters
 +
* Cannot use the same letter or number more than twice
 +
* Cannot contain a sequence greater than two (abc 123)
 +
* Cannot reuse any of the last four passwords
 +
 +
 +
'''4. Sign in with the username, Admin, and the password you created.'''
 +
 +
'''5. To configure a peripheral card reader and/or printer, see [[Peripheral Help]]'''.
 +
 +
'''6. [http://kb.chargeanywhere.com/img_auth.php/3/33/QuickSale_for_Mobile_Client_Implementation_Guide.pdf Client Implementation Guide]''' - Get information on using the application to maintain PA-DSS compliance
 +
 +
==<span style="color:#191970">'''Process QuickSale'''</span>==
 +
If you have a card swiper or chip reader configured, a QuickSale (credit card sale) can be initiated from the home screen by swiping or inserting a credit card. For help setting up card reader, see [[Peripheral Help]]. The images below outline the process of a QuickSale.
 +
<gallery widths=190px heights=200px perrow=5>
 +
File:Androidhomescreen.PNG| '''1. Swipe or Insert Card'''
 +
File:Androidswipedsale.PNG| '''2. Enter amount and click Submit'''
 +
File:Androidapprovedsale.PNG| '''3. The response will display and/or print'''
 +
File:Androidsigcap.PNG| '''4. Customer signs screen and presses Submit'''
 +
</gallery>
 +
 +
<center>''QuickSale instructions''</center>
 +
<font size=3>
 +
<center>'''*Also relevant''' - '''[[Transaction Responses]]'''</center>
 +
</font>
 +
 +
==<span style="color:#191970">'''Transactions'''</span>==
 +
The Transactions menu will display a list of tender types: [http://kb.chargeanywhere.com/index.php/Android_Cash <u>'''Cash'''</u>], [http://kb.chargeanywhere.com/index.php/Android_Check <u>'''Check'''</u>], [http://kb.chargeanywhere.com/index.php/Android_Credit <u>'''Credit'''</u>], [http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty <u>'''Gift/Loyalty'''</u>], and [http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck <u>'''ACH/eCheck'''</u>].
 +
<gallery widths=150px heights=200px perrow=5>
 +
File:Androidcashsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Cash <u>'''Cash'''</u>]</center>
 +
File:Androidchecksale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Check <u>'''Check'''</u>]</center>
 +
File:Androidcreditsale.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Credit <u>'''Credit'''</u>]</center>
 +
File:Androidcharge.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Gift/Loyalty <u>'''Gift/Loyalty'''</u>]</center>
 +
File:AndroidACHsale.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_ACH/eCheck <u>'''ACH/eCheck'''</u>]</center>
 +
</gallery>
 +
 +
<center>''*Click the link below an image for more info on processing transactions''</center>
 +
 +
==<span style="color:#191970">'''Reports'''</span>==
 +
[[File:Androidreports.PNG|thumb|left|100px|'''Reports''']]
 +
 +
 +
Reports will provide real time totals of transactions run within your Mobile Payment App during the current day. There are a few options to narrow the results of your report.
 +
 +
<center>'''<u>Report Options</u>'''</center>
 +
 +
*'''Tender Types Filter:''' ACH, Cash, Check, Credit, Gift/Loyalty. You may also filter your credit card search by card type.
 +
 +
*'''Detail Level:''' ''Short'' will display the transactions that make up the total; ''Full'' includes the timestamp of each transaction.
 +
 +
*'''Clerk# Filter:''' View totals run by a specific user by entering the user's clerk #.
 +
 +
 +
 +
 +
==<span style="color:#191970">'''Logs'''</span>==
 +
[[File:Androidcurrentdaylogs.PNG|thumb|right|180px|'''Current Day Logs''' (select a trans)]]
 +
[[File:Androidlogoptions.PNG|thumb|right|180px|'''Transaction View''' (click Menu button to void or print trans)]]
  
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'''2. Enter the Software License Key and Phone Number provided in your CHARGE Anywhere Welcome Email or Text Message.'''
+
The Logs hold lists of transactions previously entered into the app and provides additional functions for that transaction, such as Reprint Receipt. ''(Screenshots to the right outline the process or reprinting or voiding a transaction)''
  
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'''3. Create a password and sign in with the default username, Owner'''
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<center><u>'''Current Day Logs'''</u></center>
  
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'''4. To configure a peripheral card reader and/or printer, see [[Peripheral Help]]'''.
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Displays approved transactions run within the current day. Click a transaction to view the transaction details.
  
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==Menu Options==
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*Void - While viewing a transaction's details, click the Menu button for the option to void. A void can be performed the same day as the initial sale as long as the batch is currently open '''First Data Rapid Connect''' customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.
  
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===<span style="color:#191970">Swipe Card for QuickSale</span>===
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*Reprint Receipt - While viewing a transaction's details, click the Menu button for options to print Merchant Copy or Customer Copy. A printer must be connected in order for this option to appear.
  
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If you have a peripheral card reader configured in our app, a QuickSale (Credit Sale) can quickly be initiated from the main screen by swiping a credit card. For help setting up a peripheral card reader, see [[Peripheral Help]].
 
  
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===<span style="color:#191970">Transactions</span>===
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<center><u>'''Archives'''</u></center>
  
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'''Cash''' - You can record your cash sales and refunds within the mobile payment app. The transaction details are accessible within your Transaction Logs for 4 days. If you are signed up for the cash services with CHARGE Anywhere, the transactions are accessible for 48 months via the online Transaction Manager.
+
There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.
  
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'''Check''' - You can record your check sales within the mobile payment app. The transaction details are accessible within your Transaction Logs for 4 days. If you are signed up for the cash services with CHARGE Anywhere, the transactions are accessible for 48 months via the online Transaction Manager. (Only ACH/eCheck transactions will initiate transferral of funds, therefore Check transactions will be listed under the Cash tab in Transaction Manager.)
+
<center><u>'''Offline Transactions'''</u></center>
  
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'''Credit''' - You can process both swiped and keyed transactions within the mobile payment app. (To swipe transactions, a compatible card reader will be need to be configured. See [[Peripheral Help]]
+
When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval.
  
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*'''Sale''' - You can swipe a card to have the card information populate in the Sale screen or manually key the card information. Enter the transaction amount and press Send. The transaction will process within 3-5 seconds and display or print the transaction response. All approved sales are automatically batched by CHARGE Anywhere at the end of the business day and sent to your processor for funding. ''(Tip: A swiped Credit Sale can easily be initiated by swiping on the main screen of the app)''
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*Send All - If Offline Mode has been disabled, click the Menu button for an option to Send All. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions.
  
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*'''Auth Only''' - An auth only transaction will only issue a hold on the customer's card until it is forced (captured). Only when it is forced, will you be funded for the transaction. You can swipe a card to have the card information populate in the Auth Only screen or manually key the card information. The transaction will process within 3-5 seconds and display or print the transaction response. If approved, the approval code will be needed to perform a manual Force (capture). "Auth Only" transactions are stored within the ''Logs'' of the app for an easy Force. (See instructions for ''Force'' below)
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*Void or Send Individual Transaction - While viewing the transaction details, click the Menu button for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.
  
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*'''Force (Capture)''' - A force will claim a pending authorization from a previously processed ''Auth Only'' or Voice Authorized transaction. You will need the approval code issued during that transaction in order to manually force. Swipe a card to have the card information populate in the Force screen or manually key the card information and input the associated approval code. The transaction will process within 3-5 seconds and display or print the transaction response. ''(Tip: If the previous Auth Only was run from the mobile app, it can be easily forced via Logs > Auth Only Transactions.)''
 
  
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*'''Return''' - A return will initiate a credit to a customer's credit card. You can swipe a card to have the card information populate in the Sale screen or manually key the card information. Enter the transaction amount and press Send. The transaction will process within 3-5 seconds and display or print the transaction response.
+
<center><u>'''Failed Offline Transactions'''</u></center>
  
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*'''Void''' - Enter the Transaction ID you wish to void. A transaction can only be voided if the batch has not been closed yet (generally the same day of the transaction). Voiding a transaction will remove the transaction from the batch. Depending on the processor and the bank, a hold may remain on the customer's card for a few business days before the hold is released. ''(Tip: A transaction can also be voided via Logs > Current Day Logs.)''
+
Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend.  Click the Menu button for the option to 'Resend Failed'.
  
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'''Gift/Loyalty''' -
 
  
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'''ACH/eCheck''' - An ACH/echeck transaction will initiate an Electronic Funds Transfer (EFT). Within the mobile payment app, you have the ability to initate an ACH Sale or Check Conversion (eCheck). Both transactions are generally the same, but Check Conversion allows you to enter a check number and take a picture of the check for digital storage. To process an ACH sale or Check Conversion transaction, enter transaction info into all applicable fields and press Submit. The transaction will process within 3-5 seconds and display or print the transaction response.
+
<center><u>'''Auth Only Logs'''</u></center>
  
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===<span style="color:#191970">Reports</span>===
+
All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details.
  
−
Reports will provide real time totals of transactions run within your Mobile Payment App today. Click Report Options to narrow your results by transaction type, card type, report type, and Clerk #.
+
*Capture All (Force) -  Click the Menu button for an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed.  
 +
*Capture Transaction or Delete Transaction - While viewing the transaction details, click the Menu button for options to Capture Transaction or Delete Transaction.
  
−
===<span style="color:#191970">Logs</span>===
+
==<span style="color:#191970">'''Config'''</span>==
 +
Config will display a list of menu options: [http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options'''], [http://kb.chargeanywhere.com/index.php/Android_Setup <u>'''Setup'''</u>], [http://kb.chargeanywhere.com/index.php/Android_Security '''Security'''], [http://kb.chargeanywhere.com/index.php/Android_Support '''Support'''], and [http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance'''].
 +
<gallery widths=150px heights=200px perrow=5>
 +
File:Androidfeatureoptions1.png| <center>[http://kb.chargeanywhere.com/index.php/Android_Feature_Options '''Feature Options''']</center>
 +
File:Androidsetup.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Setup <u>'''Setup'''</u>]</center>
 +
File:Androidsecurity.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Security '''Security''']</center>
 +
File:Androidsupport.PNG| <center>[http://kb.chargeanywhere.com/index.php/Android_Support '''Support''']</center>
 +
File:Androidmaintenance.PNG|<center>[http://kb.chargeanywhere.com/index.php/Android_Maintenance '''Maintenance''']</center>
 +
</gallery>
 +
<center>''*Click the link below an image for more info on the menu options''</center>
  
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'''Current Day Logs''' - Displays approved transactions run within the current day. Click a transaction to view the transaction details.
+
=='''Product Updates'''==
  
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*Void - While viewing a transaction's details, press the menu button on your Android phone/tablet for the option to void.
+
[http://kb.chargeanywhere.com/index.php/Android_Product_Updates '''Quicksale for Android application updates''']
  
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*Reprint Receipt - While viewing a transaction's details, press the menu button on your Android phone/tablet for options to print Merchant Copy or Customer Copy. A peripheral printer must be configured in order for this option to appear.
 
  
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'''Archives''' - There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.
+
=='''Demos & FAQ'''==
 +
<center>'''Demos and Resources'''</center>
 +
[http://www.chargeanywhere.com/DemoMobilePayment/index.html '''Demos'''] - Click link to view demo videos
  
−
'''Offline Transactions''' - When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval.
+
<center>'''Frequently Asked Questions'''</center>
  
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*Send All - If Offline Mode has been disabled, click the menu button on your Android phone/tablet to receive an option to Send All transactions for live approval. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions.
+
'''Q: Is QuickSale™ for Android PCI compliant?'''
  
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*Void or Send Individual Transaction - While viewing the transaction details, click the menu button on your Android phone/tablet for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.
+
'''A:''' Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.
  
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'''Failed Offline Transactions''' - Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend. Click your menu button for the option to 'Resend Failed'.
 
  
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'''Auth Only Transactions''' - All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details.
+
'''Q: Can CHARGE Anywhere work with my processor?'''
  
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*Capture All (Force) - Click the menu button on your Android phone/tablet to receive an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed.  
+
'''A:''' Yes. QuickSale™ for Android can work with any major processor in the US and Canada. Here is a list of processors that are compatible.
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*Capture Transaction or Delete Transaction - While viewing the transaction details, click the menu button on your Android phone/tablet for options to Capture Transaction or Delete Transaction.
 
  
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===<span style="color:#191970">Config</span>===
 
  
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====<center>Feature Options</center>====
 
  
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'''Add Features/Options''' - Allows you to purchase compatible hardware and unlock different services within the Mobile Payment App.
+
{| class="wikitable" border="3" style="text-align:center; font-style:regular;"
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Please note, to process Credit Card or ACH/eCheck transactions, a credit card processor and ACH processor is required respectively. The app will request the specifics of your processor account before a transaction can be run.
 
  
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'''Get Hardware''' - Allows you to purchase compatible hardware for credit card transactions.
+
|-
 +
! scope="row" | Chase Payments*|| Elavon (Nova)<sup>†</sup>||Euro 6000|| Euronet|| Evertec|| FDMS Atlanta|| FDMS Omaha|| FDMS Nashvillle|| FDMS Nashvillle CAN|| FDMS Rapid Connect*
 +
|-
 +
! scope="row" | FDMS South LAC|| FDMS South Mexico||FDMS South US|| Global Payments|| Heartland|| JetPay|| Merchant eSolutions|| Moneris (Canada)|| Moneris (USA)|| NIBSS
 +
|-
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! scope="row" | Nucleus|| Paypal||Redeban|| TPS/EVO|| TSYS (Vital)*|| VISA ACP|| Cross Check|| First ACH|| Global eTelecom|| TeleDraft
 +
|-
 +
! scope="row" | Transmodus
 +
|}
  
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'''Refresh Services''' - If a merchant service provider or CHARGE Anywhere Customer Support has activated services on your behalf after you have registered your app, click Refresh Services to have the app updated with the change.
+
'''* Processor is certified for EMV transactions'''
  
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====<center>Setup</center>====
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'''† Processor undergoing certification for EMV transactions'''
  
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'''Optional Prompts''' - You may turn on specific optional prompts so that additional information can be included when processing a transaction.
 
  
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*'''Clerk# Prompt''' - A clerk # is used to identify which user has processed a transaction. Once a username has been assigned a clerk#, every transaction submitted by that user will include the clerk#.
+
'''Q: What are the costs associated with QuickSale™ for Android?'''
−
Clerk# Text: The clerk# can be labeled as Driver#, Operator#, Employee#, Vendor#, Server ID, Bartender ID, Waiter ID
 
−
Clerk#: If a username was not assigned a clerk #, this field will be used as a default clerk#.
 
  
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*'''Enable QuickBooks Integration''' - If enabled, either customer# or invoice# will be a required field in order to process a transaction. If you have CHARGE Anywhere® Designed for Use with QuickBooks active on your gateway account, the transactions can be imported into QuickBooks to automatically create payment records. For more detail info, see [[QB Integration]].
+
'''A:''' All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.
  
−
*'''Tax Prompt''' - If enabled, the mobile payment app will apply a designated tax % to every transaction amount. If you leave the tax % blank, you will have a chance to manually enter a tax amount at the time of sale.
 
  
−
*'''Tip Prompt''' - If enabled, you will have the option to include a tip amount when processing a transaction.
+
'''Q: Do I have to turn off my old payment processing software before using QuickSale™ for Android?'''
−
Tip Mode: ''Prompt Amount'' allows you to manually enter a dollar amount; ''Prompt Percent'' will allow you to manually enter a % of the transaction amount; ''Pick %'' allows you to choose from a list of tip % during the time of transaction; ''Auto Apply %'' will automatically add a designated %.
 
−
Tip Receipt: Prints a reciept with the amount of the transaction so that the customer may include tip amount on the receipt. You may then enter the tip amount so that the grand total may be authorized.
 
  
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'''Transaction Settings''' -
+
'''A:''' No, QuickSale™ for Android does not interfere with any other processing software you are currently using. However, if you are utilizing a card reader, it may not be able to work properly in two different software simultaneously.
  
−
'''Peripheral Devices'''
 
  
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'''Receipt Options'''
+
'''Q: How do I batch my transactions?'''
  
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'''Advanced'''
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'''A:''' CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.
  
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====<center>Security</center>====
 
  
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'''Fraud Control'''
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'''Q: How do I change my automated batch time?'''
  
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'''User Management'''
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'''A:''' You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.
  
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'''Halo'''
 
  
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====<center>Support</center>====
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'''Q: What peripherals can I use with QuickSale™ for Android? (card readers and printers)'''
  
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'''Supported Processors'''
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'''A:''' For a complete list of peripherals, see [[Peripheral Help]].
  
−
'''Help Desk Info'''
 
  
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'''Card Type Info'''
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'''Q: Are my transactions accessible online?'''
  
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'''FAQ'''
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'''A:''' Yes. All transactions are stored in the online [https://www.chargeanywhere.com/chargeanywheremanager/Login.asp Transaction Manager] for 24 months. After 24 months, all records are archived and can be retrieved upon request.
  
−
'''Send Log'''
 
  
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'''About'''
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'''Q: What kind of customer support does QuickSale™ for Android offer?'''
  
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====<center>Maintenance</center>====
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'''A:''' CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.
  
−
'''Rotate Keys'''
+
=='''Common Error Handling'''==
  
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'''Rotate Logs'''
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[http://kb.chargeanywhere.com/index.php/Unimag_Reader_Doesn't_Connect Unimag Audio Jack Reader Doesn't Connect]
  
−
'''Unregister'''
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[http://kb.chargeanywhere.com/index.php/Locating_Bluetooth_Pin Locating Bluetooth Pin]
  
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'''Review Trace'''
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[http://kb.chargeanywhere.com/index.php/Invalid_Login Invalid Login]
  
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'''Review Login Trace'''
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[http://kb.chargeanywhere.com/index.php/Peripheral_Device_Not_Configured Peripheral Device Not Configured]
  
−
'''View GPS Data'''
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[http://kb.chargeanywhere.com/index.php/Device_is_not_PIN_capable Device is not PIN capable]
  
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'''Pending Uploads'''
+
[http://kb.chargeanywhere.com/index.php/Update_Configuration_File Update Configuration File]
  
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==Error Handling / FAQs==
+
[http://kb.chargeanywhere.com/index.php/CVV2_Mismatch CVV2 Mismatch]

Latest revision as of 10:52, 26 January 2018

Welcome to the QuickSale™ for Android® Knowledge Base!
Navigate through this page to discover everything you need to know about the app.


Quickandroid.png


Get an overview of the Quicksale Payment Application and Miura M010 Wireless EMV device

Overview

CHARGE Anywhere®'s QuickSale™ for Android is the industry's most complete mobile payment solution. CHARGE Anywhere's award winning Mobile Payment Solution gives merchants the ability to process transactions securely from their smartphone or tablet. The app offers the ability to accept multiple tender types: Credit Card, Cash, Check, Gift/loyalty, and ACH/eCheck. Included with the solution is our PA DSS Payment Gateway, ComsGate Transaction Manager and a Free Virtual Terminal.

System Requirements: Android OS 4.4 or higher; Internet Connectivity is required to transmit transaction data.

Supported Peripherals: See Peripheral Help

Features: Free Online Transaction Manager & Virtual Terminal, Electronic Signature Capture, Record of transaction location (GPS), Offline Mode (Store and Forward), AVS & CVV2, Level 1 & Level 2 Purchase Cards, Optional Prompts (tips, clerk#, tax%, customer#)

Add On Features: Bill Presentment; Recurring Database

Also available for: Apple iOS

A Credit Card Merchant Account and ACH Merchant Account is required to process credit card payments and ACH transactions respectively. CHARGE Anywhere does not provide Merchant Accounts but is compatible with all major Payment Processors in the US & Canada.

Getting Started

GooglePlay.png

1. Download the QuickSale™ for Android app from the Google Play Store.

2. Enter the Software License Key and Phone Number.

  • Software License Key and Phone Number are provided in your CHARGE Anywhere Welcome Email or Text Message.

3. Create an Admin password, security question and security answer.

Password Policy:

  • Password has to be at least 8 alphanumerics
  • Password must have digits
  • Password must have both upper and lower case letters
  • Cannot use the same letter or number more than twice
  • Cannot contain a sequence greater than two (abc 123)
  • Cannot reuse any of the last four passwords


4. Sign in with the username, Admin, and the password you created.

5. To configure a peripheral card reader and/or printer, see Peripheral Help.

6. Client Implementation Guide - Get information on using the application to maintain PA-DSS compliance

Process QuickSale

If you have a card swiper or chip reader configured, a QuickSale (credit card sale) can be initiated from the home screen by swiping or inserting a credit card. For help setting up card reader, see Peripheral Help. The images below outline the process of a QuickSale.

  • 1. Swipe or Insert Card

  • 2. Enter amount and click Submit

  • 3. The response will display and/or print

  • 4. Customer signs screen and presses Submit

QuickSale instructions

*Also relevant - Transaction Responses

Transactions

The Transactions menu will display a list of tender types: Cash, Check, Credit, Gift/Loyalty, and ACH/eCheck.

*Click the link below an image for more info on processing transactions

Reports

Reports


Reports will provide real time totals of transactions run within your Mobile Payment App during the current day. There are a few options to narrow the results of your report.

Report Options
  • Tender Types Filter: ACH, Cash, Check, Credit, Gift/Loyalty. You may also filter your credit card search by card type.
  • Detail Level: Short will display the transactions that make up the total; Full includes the timestamp of each transaction.
  • Clerk# Filter: View totals run by a specific user by entering the user's clerk #.



Logs

Current Day Logs (select a trans)
Transaction View (click Menu button to void or print trans)

The Logs hold lists of transactions previously entered into the app and provides additional functions for that transaction, such as Reprint Receipt. (Screenshots to the right outline the process or reprinting or voiding a transaction)

Current Day Logs

Displays approved transactions run within the current day. Click a transaction to view the transaction details.

  • Void - While viewing a transaction's details, click the Menu button for the option to void. A void can be performed the same day as the initial sale as long as the batch is currently open First Data Rapid Connect customers will only be able to process a Void within 25 minutes of the initial sale. After this time has elapsed a Return must be processed instead.
  • Reprint Receipt - While viewing a transaction's details, click the Menu button for options to print Merchant Copy or Customer Copy. A printer must be connected in order for this option to appear.


Archives

There are three archives. After every day, transactions are transferred from Current Day Logs to Archive 1, then Archive 2, then Archive 3, and finally removed from the app's memory. Any transaction record after this will need to be accessed via the online Transaction Manager. Click a transaction within the Archives to view the transaction details.

Offline Transactions

When transactions are entered into the Mobile Payment App while in an Offline Mode, those transactions are stored within this log. Click any transaction to view the transaction details. When Offline Mode has been disabled, you have the ability to send those transactions for live approval.

  • Send All - If Offline Mode has been disabled, click the Menu button for an option to Send All. The app will send all Offline Transactions and display the number approved, declined, and failed. If the transaction failed to transmit it will be stored in Failed Offline Transactions.
  • Void or Send Individual Transaction - While viewing the transaction details, click the Menu button for options to Void or Send Transaction. Void will remove the transaction from Offline logs so that it cannot be uploaded for approval. Send Transaction will only be visible if Offline Mode has been disabled.


Failed Offline Transactions

Stores transactions that failed to upload from Offline Transactions Log. Ensure that Offline Mode is disabled and that you have sufficient data coverage before attempting to resend. Click the Menu button for the option to 'Resend Failed'.


Auth Only Logs

All Auth Only transactions that were processed through the Mobile Payment App will be located within this log. Click a transaction to view the transaction details.

  • Capture All (Force) - Click the Menu button for an option to Capture All. The app will send all Auth Only transactions and display the number approved, declined, and failed.
  • Capture Transaction or Delete Transaction - While viewing the transaction details, click the Menu button for options to Capture Transaction or Delete Transaction.

Config

Config will display a list of menu options: Feature Options, Setup, Security, Support, and Maintenance.

*Click the link below an image for more info on the menu options

Product Updates

Quicksale for Android application updates


Demos & FAQ

Demos and Resources

Demos - Click link to view demo videos

Frequently Asked Questions

Q: Is QuickSale™ for Android PCI compliant?

A: Yes. All of CHARGE Anywhere payment applications are driven by our Level 1 PCI validated payment gateway, ComsGate. We maintain the highest levels of PCI standards and best practices to ensure cardholder data is kept safe from misuse and identify theft. Utilizing the services of Compliance Point, the industry leader in CISP/PCI compliance, CHARGE Anywhere undergoes a continuous, rigorous audit process to confirm that our products and services are compliant with the latest Card Association regulations.


Q: Can CHARGE Anywhere work with my processor?

A: Yes. QuickSale™ for Android can work with any major processor in the US and Canada. Here is a list of processors that are compatible.


Chase Payments* Elavon (Nova)† Euro 6000 Euronet Evertec FDMS Atlanta FDMS Omaha FDMS Nashvillle FDMS Nashvillle CAN FDMS Rapid Connect*
FDMS South LAC FDMS South Mexico FDMS South US Global Payments Heartland JetPay Merchant eSolutions Moneris (Canada) Moneris (USA) NIBSS
Nucleus Paypal Redeban TPS/EVO TSYS (Vital)* VISA ACP Cross Check First ACH Global eTelecom TeleDraft
Transmodus

* Processor is certified for EMV transactions

† Processor undergoing certification for EMV transactions


Q: What are the costs associated with QuickSale™ for Android?

A: All fees are designated by your merchant service provider. Please contact your merchant service provider for a price quote.


Q: Do I have to turn off my old payment processing software before using QuickSale™ for Android?

A: No, QuickSale™ for Android does not interfere with any other processing software you are currently using. However, if you are utilizing a card reader, it may not be able to work properly in two different software simultaneously.


Q: How do I batch my transactions?

A: CHARGE Anywhere is a host capture gateway. All approved transactions are automatically batched by CHARGE Anywhere and sent to your processor for funding. There is nothing you will need to do to initiate the batch.


Q: How do I change my automated batch time?

A: You can contact your merchant service provider or CHARGE Anywhere Customer Support to change your batch time. Batches can be set to automatically close on any hour of the day.


Q: What peripherals can I use with QuickSale™ for Android? (card readers and printers)

A: For a complete list of peripherals, see Peripheral Help.


Q: Are my transactions accessible online?

A: Yes. All transactions are stored in the online Transaction Manager for 24 months. After 24 months, all records are archived and can be retrieved upon request.


Q: What kind of customer support does QuickSale™ for Android offer?

A: CHARGE Anywhere Customer Support and Technical Support are available Monday through Friday from 9am to 7pm ET.

Common Error Handling

Unimag Audio Jack Reader Doesn't Connect

Locating Bluetooth Pin

Invalid Login

Peripheral Device Not Configured

Device is not PIN capable

Update Configuration File

CVV2 Mismatch

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