Transaction Responses

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Approved Transaction Responses

All approved transactions will clearly state "Approved" on the response screen and receipt. All approved transactions must have a corresponding approval code (authorization code). You may also receive additional information from the processor in regards to the approval.

All approved transactions are batched by CHARGE Anywhere at the end of every day and sent to your processor for funding.

Response Symbol Response Text Response Code Response Description
Approved
000
A
Approved
000
AVS matches; Zip doesn't match
Z
Approved
000
Zip matches; Address doesn't match
Y
Approved
000
Both AVS and Zip matches
N
Approved
000
Neither AVS nor Zip matches
*
Duplicate Approval
094
You have duplicate protection enabled. You will not be funded for this transaction because the credit card has already been issued an approval for the same amount within the same batch.
!
Partial Approval
010
The processor has granted an approval for an amount less than the transaction amount requested. Transaction Manager will display the requested amount in red and the transaction details will display the authorized amount.

Non-Approved Transaction Responses

All non-approved transactions will display an X next to the transaction within Transaction Manager. Non-approved transaction responses can occur because of limitations on the customer's credit card, limitations of your processor account, or incorrect processor values.

Response Text Response Code Response Description
Account Length Error
FFE
There is a problem verifying the card number entered. Try entering the card number again. If the error persists contact the cardholder for an updated card number.
Batch Close In Progress
FEC
The previous day's batch has not been submitted to the processor successfully, You will not be able to run transactions until the batch has resubmitted or cleared. Contact CHARGE Anywhere Customer Support.
Call Voice Oper
FFE
The processor will not grant an automated approval for this transaction. You will need to call the card's issuing bank to obtain a voice authorization. You will then process a force with the obtained authorization code.
Card Number Error
FFE
There is a problem verifying the card number entered. Try entering the card number again. If the error persists contact the cardholder for an updated card number.
Check Digit Error
FFE
There is a problem verifying the card number entered. Try entering the card number again. If the error persists contact the cardholder for an updated card number.
CVV2 Mismatch
FFE
The Cardholder Verification Value entered was incorrect. If you did not enter a CVV and get this response it means the processor is requiring one to complete the transaction.
Declined
FFE
The processor will not grant the credit card an approval for the desired transaction amount.
Declined - AVS Mismatch
FEE
The transaction was approved by the processor, but voided by CHARGE Anywhere because the AVS entered did not match the AVS of the credit card. This setting can be turned on/off via Web Terminal Settings in Transaction Manager.
Declined - CVV Mismatch
FFE
The transaction was approved by the processor, but voided by CHARGE Anywhere because the CVV entered did not match the CVV of the credit card. This setting can be turned on/off via Web Terminal Settings in Transaction Manager.
Device Not Configured
FE0
The gateway terminal ID within the software doesn't match what is currently active on an account. This may be caused be a device deactivation or reassignment. Contact CHARGE Anywhere Customer Support.
Failure CV
FFE
You are not set up with your processor to accept this card type. Contact your merchant service provider if you would like to be set up to accept this card type.
Failure HV
FFE
The processor information entered by your Merchant Service Provider is not correct. Contact your merchant service provider so that they may correct your processor values for your CHARGE Anywhere account.
Hold-Call
FFE
The processor will not grant an automated approval for this transaction. You will need to call the card's issuing bank to obtain a voice authorization. You will then process a force with the obtained authorization code.
Invalid Batch Sequence
FFE
The batch number is not correct. Contact CHARGE Anywhere Customer Support.
Invalid Merchant Account
FE1
Gateway or Processor information is incorrect. Contact your merchant service provider to have your merchant number updated with the gateway.
Invalid Processor Info
FEB
Processor information is incorrect. Contact CHARGE Anywhere Customer Support.
Invalid Response
FE5
The response from the processor is not valid. Retry transaction. If error persists, contact CHARGE Anywhere Customer Support.
Invalid Terminal ID
FFE
The terminal identification is not valid. Contact your merchant service provider to have the terminal identification updated with the gateway.
Invalid Transaction Data
FE6
The transaction has incorrect or corrupt data. Verify all information and try to reprocess transaction. If error persists, Contact CHARGE Anywhere Customer Support.
Merchant Account Deactive
FE8
Device has been deactivated or you have not accepted the Electronic Merchant Payment Authorization emailed to you upon activation. Refer to your email for an email with subject, "Important activation information for your new payment gateway"
Merchant Not Allowed
FEA
You are not allowed to perform this function.
No Response From Server
FE4
Either the transaction did not reach the gateway or the software did not receive the response. This may be caused by temporary lapse in connectivity. Check Transaction Manager to see if the transaction reached the gateway. If it didn't, retry transaction.
No Such Issuer
FFE
The credit card number is not valid. Please check the credit card number and retry transaction.
No Such Transaction
FED
Nothing To Batch
FFA
The batch contains no transactions. Contact CHARGE Anywhere Customer Support
Out of Sequence
FE2
The transaction ID sent is out of sequence with prior transactions on your account. Retry transaction. If you receive this response multiple times, contact CHARGE Anywhere Customer Support.
PIN Exceeded
FFE
The PIN number was entered incorrectly too many times
SEC Violation
FFE
There is a problem with the card used to run the transaction. Contact your Merchant Service Provider for more information.
Serv Not Allowed
FFE
The transaction is not allowed by your Merchant Service Provider.
Server Busy, Please Try Later
FE7
The server could not accept the transaction. Try again in a few minutes.
Stop Recurring
FFE
The Customer has requested stop of recurring payments.
Transaction Not Supported
FE9
This transaction is not allowed on your CHARGE Anywhere account.
Unspecified Error
FFF
An error occured during transmission. Check Transaction Manager to see if the transaction was processed. If not, retry transaction