Change QB File ID

WARNING! Change QB File ID will reset the database and create a new File ID. Payment application will lose all credit card data and payment history.

MULTIUSER WARNING! Before Change QB File ID is run, check to see if any other computer on the network can successfully open a QuickSale screen. If at least one computer can open a QuickSale screen, Run Simple Migration instead.

1. Log into Company File as admin user.

2. Go to Company > Charge Anywhere > Support. Notice the Old QB File ID string. Click Change.

• If the string is empty, Run Simple Migration.

3. A warning will appear. Click yes to proceed. Once the string changes, close the ChangeQBFileID screen and the Support menu.

• If “unable to read db4 string” message appears, Run Simple Migration.

4. Go to Company > Charge Anywhere > Setup. A prompt to synchronize will appear. (Sync time can range from seconds to hours depending on the number of customers in QuickBooks, network and computer speeds. Ensure that you have time to allow sync to complete because once initiated, interruption will force reinstallation)

5. Go to Company > Charge Anywhere > Setup. Click Start Wizard and follow the prompts for the Setup Wizard.

6. If this is a multiuser configuration, the other computers will need to complete the Setup Wizard as well.