Unlock Database

To ensure that transactions data is not altered while being processed, the payment applications performs locks and unlocks on various forms in QuickBooks. If the payment application is interrupted before it is unable to unlock a form, the user may not be able to peform transactions on the locked form. To resolve:

1. Log in as admin user. Go to C Drive > CHARGE Anywhere > Payment Application > Unlock Database.

2. You will receive a certificate in QuickBooks asking for permission to access the company file. Select the third and the last option: "Yes, whenever the QuickBooks company file is open" and "Allow this application to access personal data...". Click Continue. Click Yes. Click Done. (You will not receive a certificate if accepted prior.)

3. The Unlock Database screen will appear. Select 'Prod' at the top right of the screen.

4. Click Unlock and any transaction with a Locked status will change to Not Locked. You will be able to process against any previously locked form.